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This success pack supports the automation of helpdesk functionality, enabling self-service with artificial intelligence, virtual agents, intelligent ticket routing, and contextual recommendations.
This is a success pack for the customers adopting one or multiple apps of ServiceNow's Financial Services Operations (FSO). This success pack will lay the foundation for better service delivery in any Financial Services Institution by supporting process integration across the front-, middle- and back-office.
Outlines the baseline process explaining the configurable options with the objective of determining the to-be process and corresponding configuration requirements for Change Management.
Outlines the baseline process explaining the configurable options with the objective of determining the to-be process and corresponding configuration requirements for Problem Management.
Outlines the baseline process explaining the configurable options with the objective of determining the to-be process and corresponding configuration requirements for Service Catalog and Request Management.
Outlines the baseline process explaining the configurable options with the objective of determining the to-be process and corresponding configuration requirements for Strategic Portfolio Management (SPM) - Application Portfolio Management (APM).
This document addresses the importance of staying current with ServiceNow releases to leverage new features and maintain security, and outlines a detailed upgrade process involving planning, preparation, scheduling, review, testing, remediation, and production upgrade phases. It also highlights the benefits of consistent upgrades, such as increased workflow efficiency and reduced time spent on developments and upgrades.
Product specific guidance outlining which products to implement through the Foundational, Crawl, Walk, Run and Fly phases to ensure Customer Success for Field Service Management.
Provide templates for process workshops to determine configuration requirements for Journey Designer.
These process flows visualize the baseline processes involved in Knowledge Management (KM). This asset is relevant to HR Service Delivery (HRSD), Field Service Management (FSM), Now Platform, Workplace Service Delivery (WSD), and Customer Service Management (CSM).
Outlines which products to implement through the Foundational, Crawl, Walk, Run, and Fly phases to ensure Customer Success for Strategic Portfolio Management (SPM).
Provides detailed guidance on the way that ServiceNow intends the process to be for Knowledge Management (KM). This asset is relevant to HR Service Delivery (HRSD), Field Service Management (FSM), Now Platform, Workplace Service Delivery (WSD), and Customer Service Management (CSM).
