Career Journeys

Career journeys provide leveled guidance for key roles in our ecosystem. Complete activities at your own pace and track your progress toward achieving the skills required of your role. Elevate your technical skills with ServiceNow courses and your transferable "power skills" with Udemy courses.

Which career journey is right for you?

Career journeys are designed around in-demand roles in the ServiceNow ecosystem. Choose one that fits your interests, and we'll help you find a starting level based on your skills and experience. Get a recommendation if you're not sure where to start.

System Administrator

Manage the ServiceNow Platform for companies and partners, including setup, maintenance, and troubleshooting.

U.S. AVERAGE SALARY*

$102,500

Go to career journey

Support Specialist

You are a good communicator, collaborator, and enjoy providing technical support to your customers to help solve their technical issues.

U.S. AVERAGE SALARY*

$46,500

Go to career journey

Application Developer

Solve problems with creativity and imagination. Understand business requirements and efficiently design, build, and manage technology solutions.

U.S. AVERAGE SALARY*

$115,200

Go to career journey

Implementer

Work closely with clients to understand their technical needs, business requirements, and processes. Then create solutions and configure ServiceNow.

U.S. AVERAGE SALARY*

$112,500

Go to career journey

Business Process Analyst

Use data and technology to solve complex business and customer problems. Collect requirements and translate them for the development teams.

U.S. AVERAGE SALARY*

$94,700

Go to career journey

Technical Project Manager

Plan, manage, and execute technical projects in collaboration with business leaders and technical teams.

U.S. AVERAGE SALARY*

$155,000

Go to career journey

Not sure which career journey is right for you?

Explore all courses and credential programs.

* Data research: Faethm by Pearson Research, 2023. These figures are not specific to any company. Salaries by roles may vary based upon experience, location, industry, company policies, and other factors.