Overview
An employee must be linked to a company to access company-related benefits such as learning credits or discounts.
Companies without a ServiceNow instance follow a different process for allowing employees access to the company benefits. A request to add employees and their roles requires a ServiceNow University case be submitted to be linked to the company.
Vetting the Request
To ensure we are linking users that are approved to be on the account, we request:
- The Training Admin on the company account submit these requests.
- If the Admin does not submit the request, our team can provide you the name of your company's admin for you to follow up with internally or copy on your case.
- If your company does not have any designated Training Admin, we will follow up with your Sales Representative to confirm that you can access the purchased credits.
IMPORTANT: Before proceeding with the instructions below, ensure users who are requesting company account access create a ServiceNow University account. Reference instructions, Sign Up for a ServiceNow ID.
Instructions
Create a Support case on ServiceNow University. Refer to Submitting a Support Case for Assistance.
NOTE: You must be logged in to your ServiceNow University account to create a case.
When creating your case:
- Select My Account in the Case category field.
- Select My Company Account in the case subcategory field.
- Type: Link Account Request in the Subject field.
- Select Continue, select Create a Case.
NOTE: Disregard the knowledge article that may be prompted through Now Assist. - In the Description field state the following:
- That you are a company without a ServiceNow instance.
- The email of the user who needs access.
- The account number for your company.
- The required role for the user. For more information, refer to ServiceNow University Customer Roles.
- Select Submit at the bottom of the case. Your case is sent to the ServiceNow University Support team to confirm that the company requires manual linking. After access is granted, you will receive a confirmation message back on your case.
Refer to the image below for a sample of the case field entries.
Managing Users
If you are a Training Admin for your company credits and would like to receive scheduled reporting of who is linked to your company account to verify user access, please create a case and we can assist.