Audience

Customers using:

• HIWAVE
• HITIDE
• HIFIVE

IMPORTANT:

• If you are unsure whether your account is designated HIWAVE/Commercial HI, HIFIVE/Commercial HI, or HITIDE/Commercial HI or if your company is only designated HIWAVE, HITIDE, or HIFIVE, create a Support case on ServiceNow University. A support agent will advise you on how your account manages your users, refer to Submitting a Support Case for Assistance. 
• If you are not HIWAVE/Commercial HI, HIFIVE/Commercial HI, or HITIDE/Commercial HI account, refer to Managing Employee Roles in User Management. 

Overview

An employee must be associated to a company to access company-related benefits such as learning credits or discounts.

Companies that use HIWAVE, HIFIVE, or HITIDE as a support portal follow a different process for allowing employee access to the company benefits since HIWAVE, HIFIVE, or HITIDE has not yet been integrated with ServiceNow University . A request to add employees and their roles require a ServiceNow University case to be submitted to be linked to the company.

Vetting the Request

To ensure we are linking users that are approved to be on the account, we request:

• The Training Admin on the company account submit these requests.
• If the Admin does not submit the request, our team can provide you the name of your company's admin for you to follow up with internally or copy on your case.
• If your company does not have any designated Training Admin, we will follow up with your Sales Representative to confirm that you can access the purchased credits. 
  IMPORTANT: Before proceeding with the instructions below, ensure users who are requesting company account access create a ServiceNow University account. Reference instructions, Sign Up for a ServiceNow ID

Instructions to Request Access

Create a Support case on ServiceNow University. Refer to Submitting a Support Case for Assistance.
NOTE: You must be logged in to your ServiceNow University account to create a case.

When creating your case:

1. Select My Account in the Case category field.
2. Select My Company Account in the case subcategory field.
3. Type: Link Account Request in the Subject field.
4. Select Continue, select Create a Case.
   NOTE: Disregard the knowledge article that may be prompted through Now Assist. 
5. In the Description field state the following:
   • Which your company uses- HIWAVE, HITIDE or HIFIVE
   • The email of the user who needs access
   • The account number for your company
   • The required role for the user. For more information, refer to ServiceNow University Customer Roles.
     IMPORTANT: Customer Sys Admin role is not yet available to customers on HIWAVE, HITIDE or HIFIVE, since they cannot currently manage users linked to their account.
6. Select Confirm Submit at the bottom of the case.
   
   

Refer to the image below for a sample of the case field entries.

 

Managing Users

If you are a Training Admin for your company credits and would like to receive a scheduled reporting of who is linked to your company account to verify user access, create a case and we can assist.

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