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David R

ServiceNow Consultant at Crayon Deutschland GmbH
Vienna, Austria
ABOUT

About Me

I am passionate about working with ServiceNow. As an ITAM Consultant, I have deep knowledge of CMDB, workflows, REST, and scripting. Certificates: Certified Hardware Asset Management (CIS-HAM) Certified Software Asset Management (CIS-SAM) ServiceNow Certified System Administrator (CSA) MC – Automated Test Framework (ATF) MC – Predictive Intelligence MC – Flow Designer MC – Application Developer Process Creator MC – Citizen Developer Application Creator MC – Configure the CMDB

@david

david.pastrana@crayon.com

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About Me

david.pastrana@crayon.com

I am passionate about working with ServiceNow. As an ITAM Consultant, I have deep knowledge of CMDB, workflows, REST, and scripting. Certificates: Certified Hardware Asset Management (CIS-HAM) Certified Software Asset Management (CIS-SAM) ServiceNow Certified System Administrator (CSA) MC – Automated Test Framework (ATF) MC – Predictive Intelligence MC – Flow Designer MC – Application Developer Process Creator MC – Citizen Developer Application Creator MC – Configure the CMDB

@david

David R

@davidpastrana

David R

@dpastrana

David R

ALL Credentials (10)

ServiceNow Credentials

Partner Pre-sales Specialization: IT Asset Management
Partner Pre-sales Specialization: IT Asset Management
View Details  |  Achieved Sep 3, 2023
Micro-Certification - Predictive Intelligence
Micro-Certification - Predictive Intelligence
View Details  |  Micro Credentials  |  Achieved Aug 15, 2023
Micro-Certification - Flow Designer
Micro-Certification - Flow Designer
View Details  |  Micro Credentials  |  Achieved Aug 15, 2023
Micro-Certification - Introduction to App Engine Studio
Micro-Certification - Introduction to App Engine Studio
View Details  |  Micro Credentials  |  Achieved Aug 14, 2023
Micro-Certification - Application Developer Process Creator
Micro-Certification - Application Developer Process Creator
View Details  |  Micro Credentials  |  Achieved Aug 14, 2023
Certified Implementation Specialist – Hardware Asset Management
Certified Implementation Specialist – Hardware Asset Management
View Details  |  Mainline Credentials  |  Achieved May 17, 2023
Certified Implementation Specialist – Software Asset Management
Certified Implementation Specialist – Software Asset Management
View Details  |  Mainline Credentials  |  Achieved Mar 30, 2023
Tokyo Delta - Certified System Administrator
Tokyo Delta - Certified System Administrator
View Details  |  Delta Credentials  |  Achieved Jan 10, 2023
ServiceNow Certified System Administrator
ServiceNow Certified System Administrator
View Details  |  Mainline Credentials  |  Achieved Sep 17, 2022
Micro-Certification - Configure the CMDB
Micro-Certification - Configure the CMDB
View Details  |  Micro Credentials  |  Achieved Jun 12, 2021
ALL Badges (33)

Badges

Application Portfolio Management (APM) Fundamentals
View Details  |  Achieved Sep 4, 2023
CSM Fundamentals On Demand
View Details  |  Achieved Sep 3, 2023
Generative AI Controller Essentials
View Details  |  Achieved Aug 14, 2023
Predictive Intelligence Fundamentals
View Details  |  Achieved Aug 14, 2023
Subscription Management
View Details  |  Achieved May 2, 2023
Virtual Agent Fundamentals
View Details  |  Achieved Apr 3, 2023
Integrate Service Graph Connector for Microsoft SCCM
View Details  |  Achieved Feb 4, 2023
Cloud Insights
View Details  |  Achieved Jan 31, 2023
HAM On Demand
View Details  |  Achieved Jan 29, 2023
MID Server Installation
View Details  |  Achieved Jan 19, 2023
Introduction to the ServiceNow MID Server
View Details  |  Achieved Jan 11, 2023
Software Asset Management Fundamentals
View Details  |  Achieved Jan 10, 2023
CMDB Release
View Details  |  Achieved Sep 14, 2022
System Administrator Learning Path
View Details  |  Achieved Sep 14, 2022
ServiceNow Fundamentals On Demand
View Details  |  Achieved Sep 13, 2022
Agent Workspace Fundamentals
View Details  |  Achieved Aug 30, 2022
Service Catalog Overview
View Details  |  Achieved Aug 20, 2022
Notifications Overview
View Details  |  Achieved Aug 20, 2022
Reporting Overview
View Details  |  Achieved Aug 20, 2022
Task Management Overview
View Details  |  Achieved Aug 20, 2022
Forms Overview
View Details  |  Achieved Aug 20, 2022
Flow Designer Overview
View Details  |  Achieved Aug 20, 2022
Virtual Agent Overview
View Details  |  Achieved Aug 20, 2022
Next Experience Unified Navigation Overview
View Details  |  Achieved Aug 9, 2022
ServiceNow Fundamentals Introduction
View Details  |  Achieved Aug 9, 2022
Lists and Filters Overview
View Details  |  Achieved Aug 9, 2022
Maintain Health of CMDB
View Details  |  Achieved Nov 7, 2021
Micro-Certification Badge
View Details  |  Achieved Jun 12, 2021
Populate the Configuration Management Database (CMDB)
View Details  |  Achieved Jun 2, 2021
Configure the Configuration Management Database (CMDB)
View Details  |  Achieved May 28, 2021
Configure the CMDB Simulator
View Details  |  Achieved May 28, 2021
Design a Successful Configuration Management Database (CMDB) Implementation
View Details  |  Achieved May 27, 2021
Introduction to Configuration Management Database (CMDB)
View Details  |  Achieved May 26, 2021

Creations

Crayon Expertise in SerivceNow
Job Role : Application Specialist
Product : IT Asset Management
ARTICLE JULY 24, 2023

Crayon Expertise in SerivceNow

Technical Services Development of Service Requests: Service Catalog, including workflow and flow design.​ Integration of Software asset management: Imports, normalization, usage and reporting.​ Inventory Connectors like SCCM, Intune, SaaS: Support and configuration.​ Cloud Insights: Setup and configuration for AWS, Azure, Google.​ Web Service & API integration: Customised scripting, B2B communications.​ Subscription Management: Optimisation of role consumption, e.g., ITIL and fulfiller role

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