Human Resources Service Delivery (HRSD) Implementer

This Learning Path provides all required training and exams to become a ServiceNow Certified HR Service Delivery (HR) Implementation Specialist.

About this Path

This Learning Path provides all required training and exams to become a ServiceNow Certified HR Implementation Specialist. Engage in several types of training options to learn and demonstrate your skills for HR Fundamentals and HR Implementation. These classes will prepare you to take the certification exam to complete your journey and achieve your CIS-HR.

A combination of course content and lab work will help attendees learn to:

Review the ServiceNow HRSD solution and its capabilities

Configure HR criteria, User criteria, document templates, and HR Profiles

Define and manage HR Services, Categories, HR Service Catalogs, Catalog Items, and Lifecycle Events

Configure HR Case and Task Templates

Create HR Knowledge articles and learn about the Knowledge Management lifecycle

Explore Skills and auto-assign HR Cases based on skills

Learn about the security constraints that determine access to HR data

Gain practical knowledge of HR Case Management and HR surveys Drill into results via reporting and dashboards