Clinical Device Management Accreditation - Exam Blueprint
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Clinical Device Management Accreditation - Exam Blueprint

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Clinical Device Management Accreditation Exam Specification 

 

Updated May 29, 2024

 

 

Introduction

The ServiceNow Clinical Device Management Accreditation Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Clinical Device Management Accreditation. 

 

Exam Purpose

The Clinical Device Management Accreditation exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Clinical Device Management application.  

 

Exam Audience

The ServiceNow Clinical Device Management Accreditation exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Clinical Device Management Implementer. 

 

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination. 

 

 

Prerequisite ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Clinical Device Management Accreditation exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam. 

  • Welcome to ServiceNow 
  • ServiceNow Administration Fundamentals 
  • ServiceNow Platform Implementation 
  • Field Service Management (FSM) Implementation 
  • Field Service Management (FSM) Extras 
  • Now Assist for Field Service Management (FSM) Implementation On Demand 
  • Get Started with Enterprise Asset Management (EAM) for Operators 
  • Enterprise Asset Management Implementation Bootcamp (on-demand) 
  • Configuration Management Database (CMDB) Fundamentals 

 

Required ServiceNow Training

ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam. 

  • Clinical Device Management (CDM) Essentials 

 

Additional Recommended Resources

In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam. 

 

Additional Recommended Experience

  • General familiarity with industry standards, terminology, and acronyms  
  • Three to six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances    

 

Exam Scope

 

 

Number of Domains

  

Learning Domain

  

Percent of Exam

  

111

1  

Clinical Device Management Overview 

  • Introducing CDM 
  • What is ServiceNow CDM 
  • Benefits of using CDM 
  • Customer success story 

 20%

 

2  

Using Clinical Device Management 

  • How ServiceNow CDM works 
  • Personas and roles 
  • User experiences in CDM 
  • Mobile experiences in CDM 
  • User experience demo 

 

 65%

3

  

Configuration and capabilities of Clinical Device Management 

  • Installation 
  • Implementation 
  • Asset management capability for CDM 
  • Asset servicing capability for CDM 
  • Demonstrations 

 15%

 Total

  

100%

  

 

 

Exam Registration

This exam is not proctored and is taken in Now Learning as such no registration is required. 

Exam Structure

Exam Duration 

The exam duration is 60 minutes. 

Number of Items

The exam consists of 15 questions. 

 

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question. 


Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided. 

 

Exam Result

The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide.  
 

Pass Result 

A pass result indicates that the accreditation has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the accreditation may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.   

Fail Result 

A failed result indicates that the accreditation was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.   

Sample Questions

 

Sample Question – #1  

What helps the biomed technician to manage field service tasks from anywhere? 

A. Enterprise Asset Workspace 

B. Employee portal 

C. FSM Mobile   

D. Now Mobile app 

Answer: C 

 

Sample Question – #2  

Which workflows are available out-of-the-box in CDM? Select three options. 

A. Asset onboarding 

B. Asset device case 

C. Asset move orders   

D. Asset disposal 

E. Asset AEM 

Answer: A, C, D 

 

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