Audience
All Learners
Issue
- Unable to access eBook and my ServiceNow Inkling Account.
Environment
- Now Learning
- ServiceNow Inkling Account
Cause
N/A
Resolution
- Check Email for Instructions:
Look through your email or spam for a welcome confirmation messages "Welcome to your ServiceNow Inkling Account". ServiceNow Inkling access details are provided through email. - Whitelist Email:
Your organization might be preventing the receipt of new learning emails. Ensure that the company has added the email to its whitelist - nowlearning@service-now.com. - Clear Browser Cache and Cookies:
Sometimes, stored cache or cookies in your web browser may cause access issues. Clear your browser's cache and cookies, and then attempt to log in again. - Verify Credentials:
Ensure that your username and password are entered correctly. - Reset Password:
If your issue is related to login problems, utilize the security questions established during your initial login to reset your password:- Go to ServiceNow’s Inkling Library
- Click Forgot password
- Enter your username
- Enter your answers to the security questions.
- Enter a new password
If you have exhausted all these options, refer to Submitting a support case for assistance.