Change Adoption Specialist Career Journey Fact Sheet
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Change Adoption Specialist Career Journey Fact Sheet

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Audience

All Learners

 

Overview

You're empathetic, a good communicator, and enjoy working with people to help manage them through the organizational change process.

Learn the skills needed to start or advance your career as a Change Adoption Specialist for the ServiceNow platform. This career journey is designed for any level of experience to guide you in achievement of your professional goals for this role.

This fact sheet summarizes the three achievement levels in the Change Adoption Specialist career journey including ideal candidate descriptions, benefits, and estimated time and cost to complete each.

Intro Badge Pasted image.png

 

Explanation

The Change Adoption Specialist career journey has three levels of achievement. A learner can start at any level based on any prior learning and/or experience. When a level is completed, a Change Adoption Specialist badge is earned with the number of stars signifying the career journey level of achievement.

Badges.jpg  
             

The table below outlines each level of achievement by:

  • Typical entry criteria for the level
  • Benefits of completing the level
  • Estimated time to complete the level (in terms of learning hours)
  • Estimated costs to complete the level (you may choose between self-paced and instructor-led training on a course-by-course basis)

 

Level of Achievements Table

Change Adoption

Specialist Associate

one star Badge Pasted image.pngTypical Entry Criteria 
  • New to the role
  • 0-3 years of experience as a Change Adoption Specialist working with the ServiceNow Platform

Benefits of Level

  • Understanding the basics of ServiceNow
  • Creating an organizational change management plan
  • Developing communication and Presentation skills
  • Awareness of change management qualifications and credentials
  • Refining organization and productivity skills
Estimated Learning Time
  • 18 hours of required instruction
  • Allow time for additional practice and reflection
Estimated Costs
  • Self-paced learning: $500
  • Instructor-led learning: $2,700

Change Adoption

Specialist
Practitioner

 

 

 

2 star badge Pasted image.pngTypical Entry Criteria
  • 1-3 years of experience as a support specialist and working with the ServiceNow platform
Benefits of Level
  • Understanding and applying the Now Create methodology
  • Developing problem solving and decision-making skills
  • Exploring strategies to engage executive and employees
  • Enhancing project management skills
  • Furthering knowledge of ServiceNow processes and stakeholders
Estimated Learning Time
  • 2 hours of required instruction
  • Allow time for additional practice and reflection
Estimated Costs
  • No Cost

Change Adoption

Specialist
Professional


 

 

 

3 star badge Pasted image.pngTypical Entry Criteria
  • 3+ years of experience as a support specialist and working with the ServiceNow platform
Benefits of Level
  • Building a change champion network
  • Developing conflict management skills
  • Designing change and adoption measurement strategies
  • Enhancing communication through active listening
  • Leadership, coaching, and strategy execution
Estimated Learning Time
  • 2 hours of required instruction
  • Allow time for additional practice and reflection
Estimated Costs
  • No Cost