Audience
All Learners
Issue
Unable to claim/redeem (purchase) the voucher. The button to claim the voucher displays as Prerequisites Required.
Image example of a Prerequisite Required button.
Environment
Now Learning
Cause
ServiceNow Fundamentals has evolved and become ServiceNow Administration Fundamentals. If you are already enrolled in ServiceNow Fundamentals, you will continue to have access for 12 months from your date of enrollment.
If you enrolled for ServiceNow Fundamentals and it's been passed 12 months, the full year has now passed you will not have access to complete the training or claim/redeem the voucher.
You can learn more about these changes at ServiceNow Community or visit our FAQ.
Resolution
To become eligible for the Certified System Administration (CSA) certification, you must enroll in the course titled ServiceNow Administration Fundamentals. Upon completion of this course and all other required prerequisites, you will be able to redeem/claim (purchase) the CSA voucher.
IMPORTANT: The cost of training varies by the delivery method and if you are affiliated with a customer or partner organization.