Unable to load/launch on demand training content
Article
KB0012115

Unable to load/launch on demand training content

Article metadata.
This article was updated This article has 487 views.

Audience

All Learners

 

Issue

Unable to load/launch on demand training content.

 

Environment

Now Learning

 

Cause

Possible cause:

  • Employer's firewall policies 
  • VPN connection
  • Browser not supported
  • Cache

 

Resolution

  1. Restart your system after closing all the browser sessions.
  2. Disconnect from the Employer's VPN/Internet connection.
  3. Try using a new browser. (Note: If you were using Edge, Kindly use Chrome or Vice versa and update the browser if required)
  4. Clear the browser cache.
  5. Login into account.servicenow.com with ServiceNow SSO ID.

NOTE: Try the above steps on a personal laptop or via personal network connectivity. In case you are using your office laptop, It might also be a reason for your Employer's firewall policies or the Employer's VPN connection. Ask your company administrator to give access to the URL/to remove the blockage.