Audience
All Learners
Issue
Unsure how to cancel or reschedule certification exam.
Environment
Kryterion - Webassessor.
Cause
Users can cancel or reschedule certification exam directly in Webassessor.
Resolution
How to Reschedule/Cancel an Exam
- Log in to your test sponsor’s Webassessor portal
- Open the My Assessments tab.
Example image of My Assessment tab - In Scheduled Exams, select the Reschedule/Cancel link.
IMPORTANT: The Reschedule/Cancel self-service option link is only available if the reschedule/cancelation is 72 hours before the exam without any late fee or within 72 hours with a late fee. If you are not able to reschedule/cancel exam, navigate to the Help Center and create a case.
Example image of Reschedule/Cancel link
Reschedule Exam
- In the new screen, click the Reschedule button and follow the prompts.
IMPORTANT: A late fee may be due if you reschedule within 24 hours of an online exam or within 72 hours of a testing center exam. If so, upon receipt of payment, you will receive a confirmation email. - After rescheduling, select Done button.
To Cancel
- Open the My Assessments tab.
- In Scheduled Exams, select the Reschedule/Cancel link, a new screen displays.
- In the new screen, select the Cancel button. The Process Refund screen appears.
- Select Yes, Cancel this registration.
- Select Submit. Your account displays a confirmation message; an email confirmation of your refund amount is also sent.
IMPORTANT:
- A late fee may be deducted from your refund if you reschedule or cancel within 24 hours of an online exam or within 72 hours of a testing center exam.
- If you used a voucher to pay for the exam, you will be able to reuse that voucher after cancelling the exam as long as you are not inside the 24 hour window for Online exams, and 72 hours for Onsite exams.
- If you paid in full or part with a coupon or voucher code and cancelled inside the 24 hour Online exam, or the 72 hour onsite exam window you won’t be able to reuse the coupon for a new registration. Your bank or credit card refund may take 8 to 10 days to process.
Image example of canceling the registration