Searching for a Knowledge Article to Assist with an Issue or Instructions
Article
KB0011520

Searching for a Knowledge Article to Assist with an Issue or Instructions

Article metadata.
This article was updated This article has 596 views.

Audience

All Learners

 

Overview

For assistance with how-to instructions or with any issues, use our self-help knowledge bases (KBs) located in the Help Center.

 

Instructions

  1. Sign In (Log In) to Now Learning.
  2. Select the Help Center link at the top of the page. The Help Center displays.
  3. Search for instructions on how to do something or fix an issue, using either of the following:
    • Enter a phrase with a few keywords in the Global Search Bar (Search for courses, paths knowledge articles and more) field. This field is located near the top of the page.
      • Refine Results by Content Type Knowledge Article.
    • Select one of the widgets (tiles) in the Explore our Knowledge Base section.

      Image of the Now Learning Help Center and Global Search Bar. 
      Global Search Bar.jpg

  4. Use the Refine Results section on the left of the page to narrow down the search results.
  5. Use the Sort By filter to sort by:
    • Most Relevant
    • Title (A-Z)
    • Title (Z-A)
    • Views

      Image showing Refine Results panel, results are refined by Knowledge article, Knowledge Bases, Category, and Language.
      Refine Results.jpg

 

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