Audience
All Learners
General Notes
Micro-Certifications:
- Are non-proctored exams that do not require registering or completing the exam through Webassessor
- Are available and taken through Now Learning after you have completed the prerequisite training
- Do not require a voucher (payment)
- No retake fees
- Maintaining a Micro-certification does not require the completion of delta exams. However, if additional requirements are added, certification holders must complete the additional requirement for their certification to remain valid
- ServiceNow offers multiple Micro-certifications and recently expanded the portfolio to include Core Skills Micro-certification Suite paths for Citizen and Application Developers plus an Executive Micro-Certification. Refer to the Credentialing Program Guide for more information
- 4 attempts are granted to take the Micro-certification exam
Accreditations:
- Training paths are completed in Now Learning.
- Exams are non-proctored and taken in Now Learning. Once you complete the prerequisite training and pass the exam you earn the credential.
- You do not register for exams in Webassessor.
- Exam registrations do not require a voucher.
- Exam results are immediate. No detailed scoring information is available.
- Failing a quiz four times will require you to re-complete the required paired training content.
- Submit a case in Now Learning to request another attempt. You are expected to complete the associated training.
Issue
Example user scenario:
I want to retake the exam by completing the fundamental course again but the course is showing review only so I am not able to reset it and restart the course due to my unsuccessful attempt at the Micro-certification exam.
Environment
Now Learning
Cause
If a user has had unsuccessful exam attempts, the system prohibits further retakes.
Resolution
If you've attempted the Micro-certification or the Accreditation exam four times without success, kindly proceed to the help center and create a case for further assistance.