Audience
All Partner Learners
Issue
Missing certificates on the Certification Verification portal.
Environment
Partner Portal Partner Portal Verify ServiceNow Certification.
Cause
Certification holders must opt-in to the Certification Verification Portal for results to appear.
Resolution
The Certification Verification Portal is a public page that allows anyone to view and verify a person’s current certifications. As a certified individual, you have the option to share your credentials. If you opt-in, when someone searches for you via your full name or email address, the portal will show your city, state/province, and country to verify your identity. The portal also displays your current certifications and the certificate date.
IMPORTANT: Now Learning Support does not complete credential verification for individuals. As a Partner Learner, you must do you own opt-in for third-party verification.
To Opt-In:
- Log in to your webassessor account.
- Select Edit Profile.
- Select Yes for the Certification Verification Portal Opt-In field. If you are a partner, this step can be done from the Partner Portal Profile page.
Image example of Certification Opt-In in Webassessor. - Verify your certifications display on the Certification Verification Portal.
- If all of your certifications do not display, verify your Now Learning profile displays all of your certifications.
- If Now Learning does not display all of your certifications, confirm your Webassessor email address is linked to your Now Learning account.
- If the issue still persists open a case. Refer to Submitting a Support Case for Assistance.