User Management UI FAQ
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KB0011275

User Management UI FAQ

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Audience

  • Customer System Admin (NS Admin)
  • Customer Training Admin
  • Partner Account Admin

Overview

Use the frequently asked questions (FAQs) below to understand the User Management user interface (UI). 

User Management FAQs
QuestionAnswer
What is User Management

User Management enables Customer Admins, Training Admins, and Partner Account Admins to add new users to their account and manage user access for Now Learning.

This provides users access to training or other Now Learning services. 

For an overview, refer to User Management UI Overview.

How do I manage my employees?

Refer to Managing Employee Overview.

Do I still have to manually add users?

Yes. Admins will continue to manually add users. 

The improved manual process is easier to find and implement access roles.

The improved process includes:

  • Instant verification (authentication) that a user exists by simply entering an email address. A message displays if the user already exists.
  • Decreased quantity of mandatory fields

Can an Admin do bulk actions for:

  • Update of users?
  • Add new users?

Currently you will continue to add users one at a time.

A future enhancement includes bulk actions for adding users and updating roles.

What portals can I access the User Management UI from?

You can access the User Management UI from different portals.

User Management allows management of all your users and their access roles across:

  • Now Learning
    NOTE: Partners must use Partner Portal to access User Management.
  • Now Support
  • Impact Digital Experience (IDE)
  • Partner Portal

When I update user data in User Management, does this update across all portals? 

Yes!

Any updates made in User Management will update the other portals.

IMPORTANT: Allow for 10 minutes to complete synching between portals (systems). 

If I already manage my employee another way, can I continue that way or is it required to only manage users with User Management?

Admins are required to manage employees through the User Management UI.

Are there any new roles or user data fields required?No, these are the same access roles and user data fields you have previously used, now showcased in an improved layout.
Why does creating a new user in User Management require fewer fields?

We've streamlined the process with the implementation of User Management. We cut down on the quantity of mandatory fields and made other fields optional.

How do users contact the Admin to link to the company account?

 

Does the Admin need to wait for a request from users to add them?

No, the Admin can add users without a request directly from the User Management UI.

What if user already has a Now Learning account?

The Admin still needs to add the user, which links the user profile to the company account.

What if employee does Not already have a Now Learning account?

The Admin needs to add the user which creates the user and links their profile to the company account.

This process recognizes that user does not have an account in Now Learning.

  • User receives an email.
  • User does not need to create an account.
  • User completes setup of their Now Learning account using the email notification.
  • If partner user does not already have a ServiceNow ID (no existing account on either NL or PP)

and

  • Partner system admin adds the user via User Management from Add new user (button)-- and grants 'Partner user' role

Question

  • Will this create an account on both PP and NL?

Adding a partner user through User Management creates a placeholder user account.

The user must finish creating a ServiceNow partner registration and set a password for any access in order to have access to both Now Learning and Partner Portal.

 

How do I get help with User Management if I get stuck?

As always, we are here to help you!

Refer to these helpful resources:

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