Audience
Issue
I am missing the Manage Learning Credits link under my profile menu and cannot access any of the Company Learning Credit Pools.
IMPORTANT: If the company does not have any credits pools (Active, Future, or Historical) the menu item does not display, even if user has the correct roles to access company credit pools.
Environment
Now Learning
Cause
- Admin may not have the proper role.
- Admin may not be listed as a manager on one or more credit pools, even though they have the right admin roles.
- The company does not have any credits pools (Active, Future, or Historical) the menu item does not display, even if user has the correct roles to access company credit pools.
Resolution
Roles Needed to Access Company Credit Pools
You must be an active Learning Credit Manager for the company account, and listed as a Credit Pool Manager on at least one of the company's credit pools, and have one of the following roles to access and view the Manage Learning Credits menu item and view your Company Learning Credit pools:
- Customer Sys Admin
- Customer Training Admin
- Customer Learning Credit Manager
- Partner Admin
- Partner Training Admin
- Partner Learning Credit Manager
Request Role Access
If needed, submit a role request to your company System Admin or Training Admin.
Company Type | Refer to This Article |
Customers using Now Support | Request Access to Your Account to Use Your Company Training Benefits on Now Learning |
Customers Using HIWAVE or HITIDE |
Customers using HIWAVE or HITIDE - Request Access to Your Company Training Benefits |
Customers without a ServiceNow Company Instance | Customers without a ServiceNow Company Instance - Request Access to Your Company Training Benefits |
Partners | Create an Account in the ServiceNow Partner Portal |