Audience
All Learners
Overview
Review the information below:
- To understand the difference between a retake voucher and the re-entry process to the credential program when your credential has expired.
- For our Retake Policy for all credentials
Explanation
Definition of Retake Exam Voucher and Re-entry Process
There is often confusion that retaking an exam and re-entering the credential program mean the same thing. However, there is a difference between the two.
Retake: When you have failed the exam previously, your subsequent attempts are retakes.
Re-Enter: If a previously held credential has either retired or expired, it is no longer current. Therefore, you need to re-enter the program by earning the previously held credential or a new credential. Refer to the Re-enter the Program - Certification Expiration or the Be Aware - Upcoming Exam and Credential Retirement lessons.
Upon training completion, an initial attempt exam voucher is obtained. That exam voucher allows exam registration for your first attempt at an exam. If you fail that exam attempt, follow our Retake Process.
A fee is assessed for each exam attempt after the initial attempt in Webassessor. The Credential Program highly recommends reviewing training before an additional exam attempt and the voucher issued cannot be used for a retake attempt. You must pay the associated fee in Webassessor for your next attempt. Learning Credits cannot be used for a retake exam attempt.
NOTE: Exceptions apply for ServiceNow Employees, Impact Customers, and Enterprise Training Partners.
Retake Policy Specifics by Audience
ServiceNow's Retake Policy allows candidates to attempt an exam four times before additional training is required. Our Retake Policy is dependent on:
- A test taker’s employer and that employer’s relationship with ServiceNow.
This policy differs for Credential Candidates, Partners, Total and Advanced Impact Customers, and ServiceNow employees. - The number of exam attempts a test taker has completed.
Use the tables below to better understand our Retake Policy for each Credential type and audience.
Mainline Delta, Micro- Certification, Delivery Accreditations.
Credential | Second Attempt (the first attempt was a failed result) | Third and Fourth Attempt | Additional Attempts |
Mainline Delta Exam | There is no waiting period between attempts. | There is no waiting period between attempts | Should you need additional attempts, your certification will expire, and you will need to retake the required training to re-enter the program. |
Micro-Certifications | There is a 24-hour waiting period after the first attempt. | There is a 24-hour waiting period | Submit a case in Now Learning to request another attempt. You are expected to complete the associated training. |
Delivery Accreditations | There is a 24-hour waiting period after the first attempt. | There is a 24-hour waiting period | Failing a quiz four times will require you to re-complete the required paired training content. |
Mainline Certifications:
- Credential Candidates (not associated with Total or Advanced Impact Customers, or ServiceNow employees)
- Impact Customers (Total and Advanced only)
- Impact Customer (After May 2024)
- Certified Technical Architect Certifications
- ServiceNow Employee
NOTE: Partner and Customer discounts are not applicable for the retake fee. See other tables below for exceptions for Advanced, Total Impact Customers, and ServiceNow employees.
Mainline Certifications
# of Exam Attempt |
Waiting Period | Webassessor Exam Registration Requirements | Action Required |
1 | Use the required initial attempt voucher |
| |
2 | 3 Days |
|
|
3 | 14 Days |
|
|
4 | 14 Days |
|
|
More than 4 | 14 Days | Purchase Retake training and a voucher |
|
# of Exam Attempt |
Waiting Period | Webassessor Exam Registration Requirements | Action Required |
1 | Use the required initial attempt voucher |
| |
2 | 3 Days | Use the 1 free retake voucher provided |
|
3 | 14 Days |
|
|
4 | 14 Days |
|
|
More than 4 | 14 Days | Purchase Retake training and a voucher |
|
# of Exam Attempt |
Waiting Period | Webassessor Exam Registration Requirements | Action Required |
1 | Use the required initial attempt voucher |
| |
2 | 3 Days |
|
|
3 | 14 Days |
|
|
4 | 14 Days |
|
|
More than 4 | 14 Days | Purchase Retake training and a voucher |
|
Certified Technical Architect
# of Exam Attempt |
Waiting Period | Webassessor Exam Registration Requirements | Action Required |
1 | Use the required initial attempt voucher |
| |
2 | 3 Days |
|
|
3 | 14 Days |
Certified Technical Architect Certification: pay $150 using a credit card |
|
4 | 14 Days |
|
|
More than 4 | 14 Days | Purchase Retake training and a voucher |
|
# of Exam Attempt |
Waiting Period | Webassessor Exam Registration Requirements | Action Required |
1 | Use the free voucher provided |
| |
2 | 3 Days | Use the free retake voucher provided |
|
3 | 14 Days | Use the free retake voucher provided |
|
4 | 14 Days | Use the free retake voucher provided |
|
More than 4 | 14 Days | Retake training to obtain a voucher |
|