Audience
- All Learners
- Customer Admins
- Partner Admins
Overview
This Frequently Asked Question (FAQ) knowledge answers questions related to our 2025 Certification Maintenance Program (CMP). The CMP fee is an annual maintenance fee. Candidates have between January 15, 2025, and April 15, 2025, to pay. Once the fee is paid, the next step is for candidates complete the delta exam.
General Notes:
Self-serve Model with No Manual List Uploads
- Individuals must pay for their CMP fee using a credit card or Learning Credits (LCs) beginning January 15, 2025.
- There will be no CMP group enrollments handled by ServiceNow by list upload, nor any bulk Learning Credit payments.
CMP Dashboard Reports for Training Admins
- Similar to the other Now Learning Dashboards, Training Admins will have access to a CMP Dashboard. This dashboard provides visibility of the total number of candidates that will owe the CMP fee and include a downloadable report on all certified candidates.
Preparing User Account Management and Learning Credit Pools
- Training Admins currently have all the tools needed to manage users and Credit Pools for this year’s CMP window.
- Training Admins should prepare the management of users benefits to prepare for the CMP.
No refunds
- ServiceNow has a no-refund policy for the CMP fee, and payment is final. For additional information, refer to the Training and Certification Terms and Conditions.
Select a link in the table below to go directly to the FAQ section or scroll down in the article.
Frequently Asked Questions
Question | Answer |
What is the CMP fee? |
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Why is there a CMP fee? |
The ServiceNow Certification Program implemented the annual Maintenance Fee as an overall program fee. The Maintenance Fee allows certified candidates to stay active in our program and makes maintaining each certification more efficient. |
Is this a “delta fee” and payment for delta exams? |
No. The CMP fee is for any mainline certification that allows a candidate to maintain all of their certifications, including delta exams. |
Why should I participate in the CMP? |
The yearly maintenance fee:
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How do customers and partners access training benefits such as learning credits and discounts? |
Use the following guide to understand accessing the learning credit management processes specific to your company type: |
Question | Answer |
Did I miss the 2024 CMP Fee? | No, there was no 2024 CMP Fee as the Xanadu Exams are not releasing until January 15, 2025. CMP Fee is assessed in tandem with an exam release. |
When does CMP take place? | The CMP Fee is assessed in tandem with an exam release. Exam releases fluctuate and are subject to change. For 2025, the fee is assessed at the beginning of the year. |
When can a user pay 2025 CMP? | The 2025 CMP Fee opened on January 15, 2025. |
When does the 2025 CMP close? | The 2025 CMP Fee closed on April 15, 2025. |
When should Partner/Customer Admins and their Training Admins be managing their users for CMP (linking/delinking users from the accounts). |
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Can Partners or large organizations pre-pay the CMP for their users? | No. Pre-payments are not allowed for CMP. |
As a candidate I paid the fee in January 2024, why am I asked to pay again? |
The 2023 CMP Fee was held from November 16, 2023, through February 2, 2024.
There was no 2024 CMP Fee. Payment for the 2025 CMP fee needs to be made before April 15, 2025.
NOTE: CMP was not collected in 2024. |
Question | Answer |
When does CMP take place? | The CMP Fee is assessed in tandem with an exam release. Exam releases fluctuate and are subject to change. For 2025, the fee is assessed at the beginning of the year. |
As an Admin, how do I know how many LCs to purchase to cover employee’s CMP costs? |
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As an Admin how do I request additional LCs if I do not have enough to cover an employee’s total LC costs? |
Create a Now Learning support case. |
How often is the CMP dashboard updated to reflect the latest CMP data? |
The CMP dashboard is updated 1 month before CMP opening. |
As an Admin can I combine Credit Pools so all CMP costs can be deducted from the same Credit Pool? |
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Can Admins restrict the use of Credit Pools so they are only used for CMP? |
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Can organizations share LCs with other entities or child entities?
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Yes, company account administrators (admins) who are managers on the credit pool can initiate one-way transfer of Learning Credits (LC) to eligible associated accounts. This user-friendly, self-service feature allows admins to initiate a transfer request by accepting the Terms & Conditions and completing a simple transfer form. For instructions refer to, Transferring Learning Credits to a related account. |
Why am I being asked to pay the CMP fee as a ServiceNow Partner? |
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Why am I asked to pay the full CMP fee, and not seeing a discount on this fee? |
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Do LC Customer and partner discounts apply? |
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Do Credit Card (CC) Customer and partner discounts apply? |
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How is the CMP fee collected? |
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How will candidates be prompted to pay their maintenance fee? |
IMPORTANT: Make sure your Now Learning account is linked to Webassessor, otherwise if the fee is due the banner prompting for CMP payment does not display. Refer to Link Your Webassessor Account to Now Learning.
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Do Impact Total and Impact Advanced customer users need to pay the CMP fee? |
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Do Impact Guided customer users need to pay the CMP fee? |
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Can the CMP Fee be paid with a credit card? |
Yes. The CMP Fee can be paid with a credit card. Refer to Paying the Certification Maintenance Fee by Credit Card. |
Can the CMP Fee be paid with Learning Credits (LCs)? |
Yes, the CMP can be paid with LCs. NOTE: You must be linked to your company account and have approval from your organization to use LCs. There will be no refunds for misuse of LCs. Refer to Paying the Certification Maintenance Fee with Learning Credits. |
Are there refunds for the CMP fee? |
No. ServiceNow has a no-refund policy for the CMP fee, and payment is final. For additional information, refer to the Training and Certification Terms and Conditions. IMPORTANT: If you belong to a customer or partner organization, verify your Now Learning account is associated before making a credit card payment so you can benefit from any associated discounts. Check with your training administrator if you are approved to use LCs for CMP. If you are not approved, you will need to pay using your credit card. |
If an individual pays their own CMP fee, but their Partner/Customer Organization wants to pay, can we provide individuals a refund? | No. There will be NO refunds to individuals, Partners, or Customer Organizations (via credit card or LCs). |
Where can I download an invoice with my CMP payment? |
You can download a copy of your Maintenance Fee invoice from the My Invoices tab in Now Learning. For more information, refer to View & Download Invoices in Now Learning. |
When/How is the CMP Badge awarded? |
In general, CMP badges are granted either after the CMP Eligibility Script confirms your discounts exempt you from payment, or once your payment is processed.
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Question | Answer |
What happens after the CMP payment is collected? |
Candidates should complete their delta exam. Steps to take your delta exam: |
What happens if the certification maintenance fee is not paid? |
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Can a candidate who missed the 2023 CMP pay for 2025 and activate their certification? | No. If the 2023 CMP Fee was not paid a candidate's certification has expired and they must re-enter the certification program. |