Audience
Overview
Learners who have held a mainline certification for two or more delta releases will be charged a single fee to maintain their certifications, regardless of how many certifications one possesses. The annual fee provides access to one delta release exam, for example, Rome and Utah. The delta release exam eliminates the need to recertify, saving you the time to prepare and take the entire exam and the cost of paying for the whole exam each year.
If you choose not to pay between January 15, 2025, and April 15, 2025, a 'Payment Due' banner will appear on your Now Learning profile section until the payment is made.
NOTE: The CMP payment banner will not appear on your learning profile until the CMP release, of January 15, 2025.
Each time there is a new delta release, the dates above will be updated in the banner. For more information refer to the Certification Maintenance Program (CMP) FAQ.
Certification Maintenance Program (CMP) Fee Prerequisite
Learners must have an account set up in Now Learning:
- Customers - Sign Up for a ServiceNow ID
- Partners - Create an Account in the ServiceNow Partner Portal
IMPORTANT: If you belong to a customer or partner organization, verify your Now Learning account is associated before making any payment so you can benefit from any associated discounts.
Instructions
- You must Sign In (Log In) to Now Learning. The Now Learning Certification Maintenance Program banner message displays.
NOTE: Select the Learn More link in the banner to better understand CMP. If you want to pay later, you can access this link on your Profile page. - Select the Pay Now button in the banner. A CMP page displays.
Image example of Pay Now CMP banner. - Select Pay and Begin button.
NOTE: If no payment is due, select the Start button. - Select Pay with Credit Card tile.
NOTE: Customer and partner discounts may apply during the CMP payment checkout process. Additional discounts do not apply to the certification maintenance fee. - Select Continue.
- Enter billing information and select Continue.
- Enter credit card information.
IMPORTANT: If you do not read and agree to the agreements below, the Purchase Content button can't be selected. - Read and agree to each of the following agreements, then select the I have read checkbox for each. The Purchase Content button becomes active.
- The ServiceNow Terms & Conditions
- The Digital River Terms of Sale
- Training and Certifications Terms and Conditions
Image example of the payment screen.
- Select the Purchase Content button. The Summary Completion screen displays.
NOTE: Do not leave the page or refresh, this can take a few minutes. - Select Back to Course and take your deltas. Refer to Completing Delta Exams for instructions.
- Your Certification Maintenance payment status changes from Payment Due to Paid, No Payment Due after the order is completed.
- An email confirmation is sent after your purchase is complete. This includes the Transaction ID and Receipt.
- Check SPAM folder if not in your Inbox.
- For a copy of your invoice refer to, Viewing Your Payment Invoice After Paying by Credit Card. Review your payment confirmation information.