Overview
Here you can find the latest content release information.
Safe harbor notice for forward-looking statements
This page may contain forward-looking statements that are based on the current beliefs of ServiceNow and are based on information currently available as of the date of this presentation; these forward-looking statements involve various risks and uncertainties that may cause actual results to differ materially and should not be relied upon in making purchasing decisions.
Highlights
New Content:
New Generative AI Courses:
-
- Introduction to Generative AI
- Now Assist Essentials
- Now Assist for Field Service Management (FSM) Implementation On Demand
- Now Assist for Search Implementation
- Now Assist for Virtual Agent Implementation
- Now Assist for IT Operations Management (ITOM) Implementation
- Now Assist for Customer Service Management (CSM) Essentials
Career Journeys:
Release Updates
Courses
Week of October 21, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Adaptive Authentication Overview (Japanese) | On Demand | October 22 | Foundations | Updated |
Welcome to ServiceNow (French) | On Demand | October 22 | Foundations | Updated |
Welcome to ServiceNow (Korean) | On Demand | October 22 | Foundations | Updated |
Welcome to ServiceNow (German) | On Demand | October 22 | Foundations | Updated |
GRC: Integrated Risk Management (IRM) Simulator (Xanadu) | On Demand | October 22 | Foundations | Updated |
Key Management Framework (KMF): Introduction (Japanese) | On Demand | October 22 | Foundations | Updated |
Secrets Management: Introduction (Japanese) | On Demand | October 22 | Foundations | Updated |
ServiceNow Security Center (Japanese) | On Demand | October 22 | Foundations | Updated |
Universal Request (UR) Essentials | On Demand | October 22 | Foundations | Updated |
Week of October 14, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Legal Service Delivery (LSD) Essentials (Japanese) | On Demand | October 15 | Foundations | Updated |
Subscription Management Overview (Japanese) | On Demand | October 15 | Foundations | Updated |
Virtual Agent Implementation (Japanese) | On Demand | October 15 | Foundations | Updated |
Week of October 7, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Application Vulnerability Response: Veracode Integration (On Demand) (Japanese) | On Demand | October 8 | Foundations | New |
Cloud Cost Management (Japanese) | On Demand | October 8 | Foundations | Updated |
Cloud Observability Implementation Bootcamp On Demand (Japanese) | On Demand | October 8 | Foundations | New |
Digital Product Release (DPR) Management Bootcamp On Demand (Japanese) | On Demand | October 8 | Foundations | New |
GRC: Audit Management Essentials (Japanese | On Demand | October 8 | Foundations | Updated |
On Demand | October 8 | Foundations | New | |
Public Sector Digital Services (PSDS) Social Benefits Playbook Implementation Bootcamp | On Demand | October 8 | Foundations | Updated |
Vulnerability Response: Rapid7 Insight VM Integration (Japanese) | On Demand | October 8 | Foundations | New |
Vulnerability Response: Shodan Exploit Integration (On Demand) (Japanese) | On Demand | October 8 | Foundations | Updated |
Week of September 30, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Get Started with Data Visualizations in Next Experience Dashboards (Japanese) | On Demand | October 1 | Foundations | New |
Get Started with Late Time Sheet Reporting | On Demand | October 1 | Foundations | Updated |
Get Started with Platform Analytics Workspace (Japanese) | On Demand | October 1 | Foundations | Updated |
Introduction to CMDB Workspace (Japanese) | On Demand | October 1 | Foundations | Updated |
Investment Funding Fundamentals | On Demand | October 1 | Foundations | Updated |
On Demand | October 1 | Foundations | New | |
Operational Technology (OT) Change Management Essentials (Japanese) | On Demand | October 1 | Foundations | Updated |
Operational Technology (OT) Essentials (Japanese) | On Demand | October 1 | Foundations | Updated |
Operational Technology (OT) Incident Management (Japanese) | On Demand | October 1 | Foundations | New |
Operational Technology (OT) Vulnerability Response Essentials (Japanese) | On Demand | October 1 | Foundations | New |
Software Asset Management (SAM) Simulator (Japanese) | On Demand | October 1 | Foundations | Updated |
Test Management 2.0 Implementation | On Demand | October 1 | Foundations | Updated |
Update Visual Task Board Cards | On Demand | October 1 | Foundations | Updated |
Week of September 23, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | September 24 | Foundations | New | |
GRC: Integrated Risk Management (IRM) Fundamentals On Demand (Japanese) | On Demand | September 24 | Fundamentals | Updated |
Introduction to Entity View Action Mapper (EVAM) (Japanese) | On Demand | September 24 | Foundations | Updated |
Learning JavaScript on the Now Platform (Japanese) | On Demand | September 24 | Foundations | Updated |
Now Assist Essentials (May 2024 Store Release) (Japanese) | On Demand | September 24 | Foundations | Updated |
Now Assist for Customer Service Management (CSM) Essentials - Q2 Store Release (Japanese) | On Demand | September 24 | Foundations | Updated |
Strategic Portfolio Management (SPM) Implementation On Demand (Japanese) | On Demand | September 24 | Advanced | Updated |
Strategic Portfolio Management (SPM) Implementation Simulator (Japanese) | On Demand | September 24 | Foundations | Updated |
Week of September 16, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Introduction to GRC: Continuous Authorization and Monitoring (CAM) | On Demand | September 17 | Foundations | New |
Configuration Compliance Essentials (Japanese) | On Demand | September 17 | Foundations | Updated |
Employee Center Essentials (Japanese) | On Demand | September 17 | Foundations | Updated |
Employee Growth and Development Essentials (Japanese) | On Demand | September 17 | Foundations | Updated |
Introduction to Employee Center (Japanese) | On Demand | September 17 | Foundations | Updated |
Introduction to Retail Operations (Japanese) | On Demand | September 17 | Foundations | Updated |
Week of September 9, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | September 10 | Fundamentals | New | |
Security Incident Response: Splunk Enterprise Security Event Ingestion Integration | On Demand | September 10 | Foundations | New |
CMDB Health Deep Dive (Japanese) | On Demand | September 10 | Foundations | New |
Flow Designer: Create a Flow (Japanese) | On Demand | September 10 | Foundations | New |
Flow Designer: Create Subflows and Actions (Japanese) | On Demand | September 10 | Foundations | New |
Flow Designer: Introduction (Japanese) | On Demand | September 10 | Foundations | New |
Now Assist in Search Implementation (Feb 2024 Store Release) (Japanese) | On Demand | September 10 | Foundations | Updated |
Telecommunications Network Inventory (TNI) Essentials (Japanese) | On Demand | September 10 | Foundations | New |
Application Portfolio Management (APM) Fundamentals (Japanese) | On Demand | September 10 | Fundamentals | Updated |
Clinical Device Management (CDM) Essentials (Japanese) | On Demand | September 10 | Foundations | New |
Introduction to ServiceNow HealthScan and Instance Scan (Japanese) | On Demand | September 10 | Foundations | New |
Week of August 26, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Now Assist in Virtual Agent Implementation (Feb 2024 Store Release) | On Demand | August 27 | Foundations | Updated |
Healthcare and Life Sciences Service Management Essentials (Japanese) | On Demand | August 27 | Foundations | Updated |
Week of August 19, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Application Portfolio Management (APM) Implementation (Japanese) | On Demand | August 20 | Advanced | New |
On Demand | August 20 | Foundations | New | |
On Demand | August 20 | Foundations | New | |
Strategic Portfolio Management (SPM) Fundamentals On Demand | On Demand | August 20 | Fundamentals | Updated |
Table Administration and Security Overview (Japanese) | On Demand | August 20 | Foundations | New |
Week of August 12, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Security Posture Control Implementation Bootcamp On Demand (Japanese) | On Demand | August 13 | Advanced | New |
UI Builder Fundamentals (Japanese) | On Demand | August 13 | Foundations | Updated |
Virtual Agent Fundamentals (Japanese) | On Demand | August 13 | Foundations | Updated |
Week of August 5, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Application Portfolio Management (APM) Implementation Simulator (Japanese) | On Demand | August 6 | Advanced | New |
On Demand | August 6 | Foundations | Updated | |
Introduction to Playbooks and Process Automation Designer (Japanese) | On Demand | August 6 | Foundations | Updated |
Playbooks and Process Automation Designer Fundamentals (Japanese) | On Demand | August 6 | Foundations | New |
On Demand | August 6 | Foundations | Updated |
Week of July 29, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Manufacturing Commercial Operations (MCO) Overview | On Demand | July 30 | Foundations | New |
Container Vulnerability Response: Prisma Cloud Compute Integration | On Demand | July 30 | Foundations | New |
Agile Development 2.0 Implementation (Japanese) | On Demand | July 30 | Foundations | New |
Service Portfolio Management for Telecom Overview (Japanese) | On Demand | July 30 | Foundations | New |
Week of July 22, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Now Assist for Customer Service Management (CSM) Essentials | On Demand | July 23 | Foundations | New |
Now Assist Essentials (May 2024 Store Release) | On Demand | July 23 | Foundations | Updated |
Now Assist for Search Implementation (Feb 2024 Store Release) | On Demand | July 23 | Foundations | Updated |
Digital End-User Experience (DEX) Bootcamp On Demand | On Demand | July 23 | Foundations | Updated |
Health and Safety Implementation Bootcamp On Demand | On Demand | July 23 | Foundations | Updated |
Legal Service Delivery (LSD) Essentials | On Demand | July 23 | Foundations | Updated |
Software Asset Management (SAM) Simulator | On Demand | July 23 | Foundations | Updated |
Service Portal Advanced On Demand (Japanese) | On Demand | July 23 | Advanced | New |
Discovery Basics for Software Asset Management (SAM) (Japanese) | On Demand | July 23 | Foundations | New |
Week of July 15, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Resource Management Migration to the Next Experience | On Demand | July 16 | Foundations | New |
GRC: Audit Management Essentials | On Demand | July 16 | Foundations | Updated |
Week of June 24, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | June 25 | Foundations | New | |
Sales and Order Management (SOM) Implementation Essentials On Demand | On Demand | June 25 | Foundations | New |
Service Portal Advanced On Demand | On Demand | June 25 | Advanced | Updated |
GRC: Integrated Risk Management (IRM) Fundamentals On Demand | On Demand | June 25 | Fundamentals | Updated |
Event Management Fundamentals | On Demand | June 25 | Fundamentals | Updated |
Field Service Management (FSM) Fundamentals On Demand (Japanese) | On Demand | June 25 | Fundamentals | New |
Field Service Management (FSM) Fundamentals Simulator (Japanese) | On Demand | June 25 | Fundamentals | New |
Field Service Management (FSM) Implementation On Demand (Japanese) | On Demand | June 25 | Advanced | New |
Field Service Management (FSM) Implementation Simulator (Japanese) | On Demand | June 25 | Advanced | New |
Week of June 10, 2024
Week of June 3, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Clinical Device Management (CDM) Essentials | On Demand | June 4 | Foundations | New |
Order Management Fundamentals | On Demand | June 4 | Fundamentals | Updated |
Strategic Portfolio Management for Telecom Overview | On Demand | June 4 | Foundations | New |
Sales and Order Management (SOM) Implementation Essentials On Demand | On Demand | June 4 | Foundations | New |
Knowledge Management (KM) Fundamentals (Japanese) | On Demand | June 4 | Foundations | New |
Major Incident Management Implementation (Japanese) | On Demand | June 4 | Fundamentals | New |
Now Assist for IT Operations Management (ITOM) Implementation (Japanese) | On Demand | June 4 | Foundations | New |
Week of May 20, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Account Lifecycle Events (ALE) Fundamentals (Japanese) | On Demand | May 21 | Foundations | New |
Employee Center Essentials (Japanese) | On Demand | May 21 | Foundations | New |
Now Assist for Virtual Agent Implementation (Japanese) | On Demand | May 21 | Foundations | New |
Strategic Portfolio Management (SPM) Fundamentals On Demand (Japanese) | On Demand | May 21 | Fundamentals | New |
Week of May 13, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
UI Builder Fundamentals | On Demand | May 14 | Fundamentals | Updated |
ServiceNow Disputes Management, Built with Visa Implementation Bootcamp OnDemand | On Demand | May 14 | Foundations | New |
Get Started With Artificial Intelligence (Japanese) | On Demand | May 14 | Foundations | New |
Integration Hub: Create Data Stream Actions (Japanese) | On Demand | May 14 | Foundations | New |
Integration Hub: Create New Spokes (Japanese) | On Demand | May 14 | Foundations | New |
Integration Hub: Introduction (Japanese) | On Demand | May 14 | Foundations | New |
Integration Hub: Use Store Spokes (Japanese) | On Demand | May 14 | Foundations | New |
Major Incident Management Fundamentals (Japanese) | On Demand | May 14 | Foundations | New |
Week of May 6, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
From the Experts: The Value of User Experience (UX) (Japanese) | On Demand | May 7 | Foundations | New |
From the Experts: User Experience (UX) Leading Practices (Japanese) | On Demand | May 7 | Foundations | New |
DevOps Change Velocity Fundamentals (Japanese) | On Demand | May 7 | Foundations | New |
DevOps Change Velocity Implementation (Japanese) | On Demand | May 7 | Foundations | New |
Scripting in ServiceNow Fundamentals On Demand (Japanese) | On Demand | May 7 | Foundations | New |
Human Resources Service Delivery (HRSD) Fundamentals On Demand (Japanese) | On Demand | May 7 | Foundations | New |
Week of April 29, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Cloud Observability Implementation Bootcamp On Demand | On Demand | April 30 | Foundations | New |
Digital Product Release (DPR) Management Bootcamp On Demand | On Demand | April 30 | Foundations | New |
Employee Growth and Development Essentials | On Demand | April 30 | Foundations | Updated |
Now Assist for IT Operations Management (ITOM) Implementation | On Demand | April 30 | Foundations | New |
Sourcing and Procurement Operations (SPO) Implementation Essentials | On Demand | April 30 | Foundations | New |
Welcome to ServiceNow (Japanese) | On Demand | April 30 | Foundations | New |
Natural Language Understanding Fundamentals (Japanese) | On Demand | April 30 | Fundamentals | New |
Predictive Intelligence Implementation (Japanese) | On Demand | April 30 | Foundations | New |
Week of April 22, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Security Posture Control Implementation Bootcamp On Demand | On Demand | April 23 | Foundations | New |
Continual Improvement Management Essentials (Japanese) | On Demand | April 23 | Foundations | New |
Introduction to Scripting in ServiceNow (Japanese) | On Demand | April 23 | Foundations | New |
Performance Analytics (PA) Essentials (Japanese) | On Demand | April 23 | Foundations | New |
ServiceNow User Interface Overview (Japanese) | On Demand | April 23 | Foundations | New |
Week of April 15, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
GRC: Third-party Risk Management (TPRM) Extras (Japanese) | On Demand | April 16 | Fundamentals | New |
Human Resources Service Delivery (HRSD) Implementation On Demand (Japanese) | On Demand | April 16 | Advanced | New |
Kickstart Your RiseUp with ServiceNow Journey (Japanese) | On Demand | April 16 | Fundamentals | New |
Week of April 8, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Application Development Fundamentals On Demand (Japanese) | On Demand | April 9 | Fundamentals | New |
Get Started with Now Create (Japanese) | On Demand | April 9 | Foundations | New |
IT Operations Management (ITOM) Overview (Japanese) | On Demand | April 9 | Fundamentals | New |
Now Assist for Creator Implementation Bootcamp (Japanese) | On Demand | April 9 | Foundations | New |
Now Assist for Field Service Management (FSM) Implementation (Japanese) | On Demand | April 9 | Foundations | New |
Week of April 1, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
GRC: Integrated Risk Management (IRM) Implementation On Demand (Japanese) | On Demand | April 2 | Advanced | New |
Service Mapping Advanced On Demand (Japanese) | On Demand | April 2 | Advanced | New |
GRC: Integrated Risk Management (IRM) Simulator (Japanese) | On Demand | April 2 | Fundamentals | New |
Week of March 25, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Employee Center Essentials | On Demand | March 26 | Foundations | Updated |
Introduction to Employee Center | On Demand | March 26 | Foundations | Updated |
Now Assist for HRSD Implementation Bootcamp (Japanese) | On Demand | March 26 | Foundations | New |
Now Assist for Search Implementation (Japanese) | On Demand | March 26 | Foundations | New |
Discovery Fundamentals On Demand (Japanese) | On Demand | March 26 | Fundamentals | New |
Week of March 4, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | March 5 | Foundations | New | |
On Demand | March 5 | Foundations | New | |
Strategic Portfolio Management (SPM) Implementation On Demand (Japanese) | On Demand | March 5 | Advanced | New |
On Demand | March 5 | Foundations | New | |
Vulnerability Response (VR) Implementation On Demand (Japanese) | On Demand | March 6 | Advanced | New |
Service Mapping Fundamentals On Demand (Japanese) | On Demand | March 6 | Fundamentals | New |
Event Management Fundamentals On Demand (Japanese) | On Demand | March 6 | Fundamentals | New |
Predictive Intelligence Fundamentals (Japanese) | On Demand | March 6 | Foundations | New |
Week of February 26, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Now Assist for Virtual Agent Implementation | On Demand | February 28 | Foundations | New |
Introduction to CMDB Workspace | On Demand | February 27 | Foundations | New |
On Demand | February 27 | Foundations | New | |
GRC: Third-party Risk Management (TPRM) Implementation On Demand | On Demand | February 27 | Advanced | New |
On Demand | February 27 | Foundations | New | |
On Demand | February 27 | Advanced | New |
Week of February 19, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Now Assist for Search Implementation | On Demand | February 20 | Foundations | New |
Week of February 12, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Service Bridge for Consumers Essentials | On Demand | February 14 | Foundations | New |
Service Bridge for Providers Essentials | On Demand | February 14 | Foundations | New |
Service Bridge Overview | On Demand | February 14 | Foundations | New |
Week of February 5, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
GRC: Third-party Risk Management Implementation (TPRMI) Simulator | Simulator | February 6 | Foundations | New |
Week of January 29, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Now Assist for Field Service Management (FSM) Implementation On Demand | On Demand | January 30 | Advanced | New |
On Demand | January 30 | Fundamentals | Updated | |
On Demand | January 30 | Advanced | Updated | |
On Demand | January 30 | Fundamentals | Updated | |
GRC: Integrated Risk Management (IRM) Implementation On Demand | On Demand | January 30 | Advanced | Updated |
On Demand | January 30 | Foundations | Updated |
Week of January 22, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | January 23 | Foundations | Updated | |
On Demand | January 23 | Foundations | New | |
On Demand | January 23 | Foundations | New |
Week of January 8, 2024
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | January 9 | Foundations | Updated | |
On Demand | January 9 | Foundations | Updated | |
On Demand | January 9 | Foundations | Updated | |
Human Resources Service Delivery (HRSD) Implementation On Demand | On Demand | January 9 | Advanced | Updated |
On Demand | January 9 | Advanced | Updated | |
On Demand | January 9 | Fundamentals | Updated | |
On Demand | January 9 | Fundamentals | Updated | |
On Demand | January 9 | Foundations | Updated | |
On Demand | January 9 | Advanced | Updated |
Week of December 18, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | December 19 | Foundations | Updated | |
On Demand | December 19 | Foundations | New | |
Human Resources Service Delivery (HRSD) Fundamentals On Demand | On Demand | December 19 | Foundations | Updated |
Week of December 11, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | December 12 | Foundations | New | |
On Demand | December 12 | Foundations | New |
Week of December 4, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | December 5 | Foundations | Updated | |
On Demand | December 5 | Foundations | New | |
On Demand | December 5 | Foundations | Updated | |
On Demand | December 5 | Foundations | Updated |
Week of November 27, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | November 28 | Foundations | Updated |
Week of November 20, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | November 21 | Foundations | New | |
On Demand | November 21 | Foundations | New | |
GRC: Third-party Risk Management (TPRM) Implementation (ILT)
| Instructor-led training | November 21 | Advanced | Updated |
ServiceNow Administration Fundamentals On Demand
| On Demand | November 21 | Fundamentals | Updated |
Scripting in ServiceNow Fundamentals On Demand
| On Demand | November 21 | Fundamentals | Updated |
ServiceNow Administration Advanced On Demand
| On Demand | November 21 | Advanced | Updated |
Robotic Process Automation (RPA): Introduction
| On Demand | November 21 | Foundations | Updated |
Robotic Process Automation (RPA): Build a Robot using Design Studio
| On Demand | November 21 | Foundations | Updated |
On Demand | November 21 | Foundations | Updated | |
Robotic Process Automation (RPA): Record a Robot Using the Universal UI Recorder | On Demand | November 21 | Foundations | Updated |
Week of November 13, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | November 14 | Fundamentals | Updated | |
On Demand | November 14 | Fundamentals | Updated | |
ServiceNow Administration Advanced On Demand
| On Demand | November 14 | Fundamentals | Updated |
Week of November 6, 2023
Week of October 16, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | October 17 | Foundations | New | |
On Demand | October 17 | Foundations | New |
Week of October 9, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | October 10 | Foundations | Updated | |
On Demand | October 10 | Foundations | New |
Week of September 25, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | September 29 | Foundations | New |
Week of September 18, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | September 19 | Foundations | New | |
On Demand | September 19 | Foundations | Updated | |
Simulator | September 19 | Foundations | Updated |
Week of August 28, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | August 31 | Foundations | New |
Week of August 14, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | August 15 | Foundations | New | |
On Demand | August 15 | Foundations | Updated | |
On Demand | August 15 | Foundations | New | |
IT Service Management (ITSM) Implementation On Demand (Japanese) | On Demand | August 15 | Advanced | New |
Week of August 7, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | August 8 | Foundations | New | |
Vulnerability Response: Rapid7 InsightVM Integration (on Demand) | On Demand | August 8 | Foundations | New |
Week of July 24, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | July 25 | Foundations | New | |
On Demand | July 25 | Foundations | New |
Week of July 17, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | July 18 | Foundations | New | |
On Demand | July 18 | Foundations | Updated |
Week of June 19, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | June 20 | Foundations | New | |
Source-to-Pay Operations (Accounts Payable Operations) Implementation Bootcamp | On Demand | June 20 | Foundations | New |
Week of June 5, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | June 6 | Foundations | New | |
K23 Lab: Efficiently Manage Customer Service Management Processes with Case Types | On Demand | June 6 | Foundations | New |
On Demand | June 6 | Foundations | New | |
On Demand | June 6 | Foundations | Updated |
Week of May 29, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | May 30 | Fundamentals | Updated | |
On Demand | May 30 | Foundations | New |
Week of May 22, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | May 23 | Foundations | New | |
On Demand | May 23 | Foundations | Updated |
Week of May 15, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | May 16 | Fundamentals | Updated |
Week of May 8, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | May 9 | Foundations | New | |
On Demand | May 9 | Foundations | New | |
Human Resources Service Delivery (HRSD) Implementation On Demand | On Demand | May 9 | Advanced | Updated |
On Demand | May 9 | Foundations | Updated | |
On Demand | May 9 | Foundations | Updated | |
Learning Path | May 9 | Foundations | New |
Week of May 1, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Live Class | May 1 | Advanced | Updated |
Week of April 24, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | April 25 | Foundations | New |
Week of April 17, 2023
Course Title | Content type | Go-Live Date | Now Learning Link |
Security Operations (SecOps) Fundamentals | Live Class | 2023-04-17 | |
Performance Analytics (PA) Fundamentals | Live Class | 2023-04-17 | |
Project Portfolio Management (PPM) Fundamentals | Live Class | 2023-04-17 | |
Vulnerability Response Implementation | Live Class | 2023-04-17 | |
Discovery Fundamentals | Live Class | 2023-04-17 | |
Application Development Fundamentals | Live Class | 2023-04-17 | |
IT Service Management (ITSM) Implementation | Live Class | 2023-04-17 | |
Software Asset Management (SAM) Professional Fundamentals | Live Class | 2023-04-17 |
|
Hardware Asset Management (HAM) Fundamentals | Live Class | 2023-04-17 | |
Human Resources (HR) Implementation | Live Class | 2023-04-17 | |
Configuration Management Database (CMDB) Fundamentals | Live Class | 2023-04-17 | |
Performance Analytics (PA) Advanced | Live Class | 2023-04-17 | https://nowlearning.servicenow.com/lxp?course_id=87f7fac4db1a7340760a710439961908&id=learning_course_prev |
Security Incident Response (SIR) Implementation | Live Class | 2023-04-17 | |
ServiceNow Administration Fundamentals | Live Class | 2023-04-17 | |
Human Resources (HR) Fundamentals | Live Class | 2023-04-17 | |
ServiceNow Platform Implementation | Live Class | 2023-04-17 | |
IT Service Management (ITSM) Fundamentals | Live Class | 2023-04-17 | |
Telecommunications, Media, and Technology Essentials | On Demand | 2023-04-18 | |
Performance Analytics (PA) Fundamentals On Demand | On Demand | 2023-04-18 | |
Health and Safety Incident Management Essentials | On Demand | 2023-04-18 | |
Performance Analytics (PA) Advanced On Demand | On Demand | 2023-04-18 | |
Financial Services Operations: Insurance Essentials | On Demand | 2023-04-18 | |
Financial Services Operations: Banking Essentials | On Demand | 2023-04-18 | |
Supply Chain Exception Management Essentials | On Demand | 2023-04-18 | |
Hardware Asset Management (HAM) Fundamentals On Demand | On Demand | 2023-04-18 | |
Configuration Compliance Essentials | On Demand | 2023-04-18 | |
Financial Services Operations Essentials | On Demand | 2023-04-18 | |
Project Portfolio Management (PPM) Fundamentals On Demand | On Demand | 2023-04-18 | |
Software Asset Management Fundamentals On Demand | On Demand | 2023-04-18 | |
Get Started with Theme Builder | On Demand | 2023-04-18 | |
Software Asset Management Simulator | Simulator | 2023-04-17 |
Week of April 3, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | April 4 | Advanced | Updated | |
On Demand | April 4 | Foundations | New |
Week of March 27, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Learning Path | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New | |
On Demand | March 28 | Foundations | New |
Week of March 20, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | March 21 | Foundations | Updated | |
On Demand | March 21 | Foundations | New |
Week of March 13, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | March 14 | Foundations | Updated |
Week of March 6, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | March 7 | Fundamentals | Updated |
Week of February 27, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | February 28 | Foundations | New | |
On Demand | February 28 | Foundations | New | |
On Demand | February 28 | Foundations | New | |
On Demand | February 28 | Foundations | New |
Week of February 20, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | February 21 | Foundations | Updated |
Week of February 13, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | February 14 | Foundations | Updated | |
What is ServiceNow? ServiceNow Entry-level Learning Path - Japanese | Learning Path | February 14 | Foundations | New |
Week of February 6, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | February 7 | Fundamentals | Updated | |
On Demand | February 7 | Fundamentals | Updated | |
On Demand | February 7 | Foundations | Updated | |
Get Started with Enterprise Asset Management (EAM) for Operators | On Demand | February 7 | Foundations | New |
GRC: Integrated Risk Management (IRM) Implementation On Demand | On Demand | February 7 | Advanced | Updated |
On Demand | February 7 | Foundations | New |
Week of January 23, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | January 24 | Fundamentals | Updated |
Week of January 16, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | January 17 | Advanced | Updated | |
On Demand | January 17 | Fundamentals | Updated | |
On Demand | January 17 | Fundamentals | Updated |
Week of January 9, 2023
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Human Resources Service Delivery (HRSD) Fundamentals On Demand (Tokyo) | On Demand | January 10 | Fundamentals | Updated |
Week of December 19, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | December 20 | Foundations | New | |
On Demand | December 20 | Foundations | New | |
On Demand | December 20 | Foundations | New | |
On Demand | December 20 | Foundations | Updated | |
Service Portal Advanced On Demand (Tokyo) | On Demand | December 20 | Advanced | Updated |
Vulnerability Response (VR) Implementation On Demand (Tokyo) | On Demand | December 20 | Advanced | Updated |
Week of December 12, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | December 13 | Advanced | Updated | |
On Demand | December 13 | Advanced | Updated | |
On Demand | December 13 | Foundations | New | |
On Demand | December 13 | Foundations | New |
Week of December 5, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | December 6 | Foundations | New | |
On Demand | December 6 | Foundations | New | |
On Demand | December 6 | Foundations | New | |
On Demand | December 6 | Foundations | New | |
Learning Path | December 6 | Foundations | New |
Week of November 21, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | November 22 | Foundations | New | |
Simulator | November 22 | Foundations | Updated | |
On Demand | November 22 | Foundations | New | |
On Demand | November 22 | Foundations | New |
Week of November 14, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Operational Technology (OT) Vulnerability Response Essentials | On Demand | November 15 | Foundations | New |
On Demand | November 15 | Foundations | New | |
On Demand | November 15 | Foundations | New | |
Learn to Fly with ServiceNow: Business Architect to Citizen Developer and CSM Process User | Learning Path | November 15 | Foundations | New |
Learn to Fly with ServiceNow: Senior System Architect to CSA and CSM Implementer | Learning Path | November 15 | Foundations | New |
Learn to Fly with ServiceNow: System Architect to CSA and CSM Administrator | Learning Path | November 15 | Foundations | New |
Week of November 7, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | November 8 | Foundations | Updated | |
On Demand | November 8 | Foundations | New | |
GRC: Integrated Risk Management (IRM) Fundamentals On Demand | On Demand | November 8 | Fundamentals | Updated |
On Demand | November 8 | Foundations | New | |
Natural Language Understanding Fundamentals | On Demand | November 8 | Foundations | Updated |
On Demand | November 8 | Foundations | New | |
On Demand | November 8 | Foundations | New |
Week of October 31, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
ServiceNow Administration Fundamentals | Live Class | October 31 | Fundamentals | New |
ServiceNow Administration Advanced | Live Class | October 31 | Advanced | New |
ServiceNow Administration Fundamentals | On Demand | October 31 | Fundamentals | New |
ServiceNow Administration Advanced | On Demand | October 31 | Advanced | New |
Get Started with User Experience Analytics | On Demand | October 31 | Foundations | New |
Mobile Publishing Fundamentals | On Demand | November 1 | Foundations | New |
Mobile: Configure Offline Access in Mobile Agent | On Demand | November 1 | Foundations | New |
Mobile: Create and Apply List Screens | On Demand | November 1 | Foundations | New |
Mobile: Customize Filters | On Demand | November 1 | Foundations | New |
Request Management: Next Experience | On Demand | November 1 | Foundations | New |
Incident Management: Next Experience | On Demand | November 1 | Foundations | New |
Week of October 24, 2022
Course Title |
Content type |
Go Live Date |
Now Learning URL Link |
Application Development Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=8c27ba4cdb5eff40de3cdb85ca961916&type=course |
ServiceNow Platform Implementation |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=f4383a8cdb5eff40de3cdb85ca961920 |
Project Portfolio Management (PPM) Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=54187ec4db1a7340760a710439961930&type=course |
Service Portal Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=ae383a8cdb5eff40de3cdb85ca9619bd |
Field Service Management (FSM) Implementation |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=6d67be84db1a7340760a7104399619c1&type=course |
Discovery Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=cf577e84db1a7340760a7104399619bc&type=course |
Vulnerability Response Implementation |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=6c687208db1a7340760a7104399619ba&type=course |
Service Portal Advanced |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=1a383a8cdb5eff40de3cdb85ca9619b5&type=course |
Human Resources (HR) Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=2d97b2c4db1a7340760a7104399619e3 |
Security Operations (SecOps) Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=4038f68cdb5eff40de3cdb85ca9619a3&type=course |
Configuration Management Database (CMDB) Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=e79cd6971bc01410ce5420622a4bcb6f |
Scripting in ServiceNow Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=e728f68cdb5eff40de3cdb85ca961950&type=course |
Impact - CIS-HR - Certification Prep Seminar |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=eccdacb497ba111057f370871153af74 |
Performance Analytics (PA) Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=cbf7fac4db1a7340760a71043996194c |
Hardware Asset Management (HAM) Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=308772c4db1a7340760a71043996196b&type=course |
Customer Service Management (CSM) Implementation |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=e5473e4cdb5eff40de3cdb85ca961986&type=course |
Human Resources (HR) Implementation |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=f197b2c4db1a7340760a7104399619e5&type=course |
IT Service Management (ITSM) Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=95b7728cdb5eff40de3cdb85ca9619ab&type=course |
Security Incident Response (SIR) Implementation |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=7b28f68cdb5eff40de3cdb85ca96199c&type=course |
Customer Service Management (CSM) Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=fd473e4cdb5eff40de3cdb85ca9619b8 |
Service Mapping Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=d838f68cdb5eff40de3cdb85ca9619f2&type=course |
IT Service Management (ITSM) Implementation |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=11b7728cdb5eff40de3cdb85ca9619ad&type=course |
Performance Analytics (PA) Advanced |
Live Class |
10/24/2022 |
https://nowlearning.servicenow.com/lxp?course_id=87f7fac4db1a7340760a710439961908&id=learning_course_prev |
Service Mapping Advanced |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=2038f68cdb5eff40de3cdb85ca9619f5&type=course |
Event Management Fundamentals |
Live Class |
10/24/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=2d67be84db1a7340760a7104399619a4&type=course |
Mobile Publishing Fundamentals |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=02b54df487c88590bd35b808cebb355b |
Upgrade Center Overview |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=3c16fd09db3e8150a87c2d3d56961968 |
Mobile: Configure Offline Access in Mobile Agent |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=bf6eee1f1b2401d0c229a9f6b04bcbbc |
Application Portfolio Management (APM) Implementer |
Learning Path |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=fb09db24dbda7300de3cdb85ca9619b0&type=path |
Test Management 2.0 Implementation |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=f33ee65f872ad190046fff38dabb350d |
Mobile: Additional Resources |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=a1e42ac887bf74d0bd35b808cebb35f1 |
Mobile: Customize Filters |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=fd3f63b11b2009d0139a8514604bcbe0 |
Project Portfolio Management (PPM) Fundamentals On Demand |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=0a5987c187aa15dc046fff38dabb35e7 |
ServiceNow Platform Implementation On Demand |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=e856fd2f4721d150dbaf1162846d43df |
Mobile: Create and Apply List Screens |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=7f5bd0d087fbb4d0bd35b808cebb3528 |
Performance Analytics (PA) Advanced On Demand |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=36c8c3cf8771151424e0bb39dabb35fa |
Application Portfolio Management (APM) Fundamentals |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=5bf48f368712dd1452417445dabb35b0 |
Mobile: Create an Application |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=0ff5d85887bbb4d0bd35b808cebb35f0 |
Project Portfolio Management (PPM) Implementation |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=3c16f636875a9d1452417445dabb35a4 |
Telecommunications, Media, and Technology Essentials |
On Demand |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=f7809c5a979e5d548934b67e6253af45 |
Playbooks and Process Automation Designer Fundamentals |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=5a1721cd47ba95145cbdaf44846d43e5 |
Scaled Agile Framework (SAFe) Fundamentals |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=f4a7102a472ed998dbaf1162846d434f |
Health and Safety Incident Management Essentials |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=18b6ac2647ee55105cbdaf44846d435b |
FSO: Insurance Essentials |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=be8089addb6fc190788d2509139619af |
Flow Designer Essentials |
Learning Path |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=193b8e6c87acf450ed3b74c9cebb3554&type=path |
Secrets Management Fundamentals |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=431af8ef87e05d1071a687f7dabb35dd |
Flow Designer: Introduction |
On Demand |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=185d12fe1b52cd10f95e99b8bd4bcbbc |
Agile Development 2.0 Fundamentals |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=451d2aba879a9dd0f2f443f7dabb3564 |
Flow Designer: Leverage Table Builder |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=b99e355c87aa159cbfe94088dabb35d4 |
Integration Hub: Introduction |
On Demand |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=4a209e611b7eb850ab8bda03b24bcbdb&type=course |
Application Portfolio Management (APM) Bypass Implementation Simulator |
Simulator |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=5e23c3b687de9d1452417445dabb35cb |
Healthcare and Life Sciences Service Management Essentials |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=e448202a872a5118f2f443f7dabb3598 |
Project Portfolio Management (PPM) Implementation Bypass Simulator |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=5c61418587125d98046fff38dabb357f |
Application Portfolio Management (APM) Implementation |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=c09becd747165914f6b11244846d435d |
Integration Hub: Implement the Zoom Spoke |
On Demand |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=2eab4826dbf6d810d64cecfc13961905&type=course |
Performance Analytics Fundamentals On-Demand Embedded Simulator |
Simulator |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=cbf3497e8759d1586a0bedbd0ebb351c |
PPM Implementation Simulator |
Simulator |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=5359116397f91954496bb5bfe153af12 |
Agile Development 2.0 Implementation |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=fd1de75987ae1110bfe94088dabb35c3 |
Customer Service Management (CSM) Fundamentals On Demand |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=0ca1382d472a15d4f6b11244846d4310 |
Data Anonymization Fundamentals |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=96dbb02b87a45d1071a687f7dabb35af |
Integration Hub: Create New Spokes |
On Demand |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=78eb862f1bf67890ab8bda03b24bcb78&type=course |
Code Signing and Circle of Trust (CoT): Introduction |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=a1ac78eb87e45d1071a687f7dabb3551 |
Financial Services Operations Essentials |
On Demand |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=c0d1262e975a95948934b67e6253afc5 |
Flow Designer: Create Subflows and Actions |
On Demand |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=learning_course_prev&course_id=cda534ae1bc30990000d6adb234bcb77 |
Event Management Fundamentals On Demand |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=da2c0980879ad558046fff38dabb3522 |
Financial Services Operations: Banking Essentials |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=9413c65e47d6dd54dbaf1162846d430d |
Scaled Agile Framework (SAFe) Implementation |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=f17c041a971e5d548934b67e6253af6c |
Cloud Encryption Fundamentals |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=05e8b8e387a05d1071a687f7dabb3528 |
Integration Hub: Use Store Spokes |
On Demand |
10/25/2022 |
https://nowlearning.service-now.com/lxp?id=overview&sys_id=b3d6c62b1bf67890ab8bda03b24bcb8b&type=course |
Introduction to Playbooks and Process Automation Designer |
On Demand |
10/25/2022 |
https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=cb35a98d477a95145cbdaf44846d43f6 |
Week of September 19, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
On Demand | September 20 | Foundations | New | |
On Demand | September 20 | Foundations | New | |
On Demand | September 20 | Foundations | New | |
On Demand | September 20 | Foundations | New | |
On Demand | September 20 | Foundations | New |
Week of September 5, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Mobile Hardware Asset Management Fundamentals | On Demand | September 6 | Foundations | New |
Hardware Asset Management Extras | On Demand | September 6 | Foundations | New |
Get Started with the Now Platform | On Demand | September 8 | Foundations | New |
Service Mapping Extras | On Demand | September 13 | Foundations | New |
Week of August 29, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Get Started with Service Operations Workspace Simulator | Simulator | August 29 | Foundations | New |
Get Started with Alignment Planner Workspace: Roadmap Planning | On Demand | August 30 | Foundations | Updated |
Week of August 15, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
MID Server Fundamentals | On Demand | August 16 | Foundations | Updated |
Week of August 8, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Get Started with Platform Analytics in the Workspace | On Demand | August 9 | Foundations | New |
Knowledge Management (KM) Implementation | On Demand | August 9 | Foundations | Updated |
Service Graph Connector Essentials | Learning Path | August 9 | Foundations | Updated |
Week of August 1, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Audit Management Implementation | On Demand | August 2 | Foundations | Updated |
Project Roles and Responsibilities: Business Analyst | On Demand | August 2 | Foundations | New |
Week of July 25, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Welcome to ServiceNow | On Demand | July 26 | Foundations | New |
Week of July 18, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Scripting in Virtual Agent | On Demand | July 19 | Foundations | Updated |
Virtual Agent Integrations | On Demand | July 19 | Foundations | New |
Predictive Intelligence Advanced Topics | On Demand | July 19 | Foundations | Updated |
Week of July 11, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Customer Communities Essentials | Learning Path | July 12 | Foundations | Updated |
Customer Communities Overview | On Demand | July 12 | Foundations | Updated |
Customer Communities Fundamentals | On Demand | July 12 | Foundations | Updated |
Customer Communities Implementation | On Demand | July 12 | Foundations | Updated |
Week of July 4, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
GRC: Integrated Risk Management (IRM) Implementation | Live Class | July 5 | Advanced | Updated |
Vendor Risk Management (VRM) Simulator | Simulator | July 5 | Foundations | Updated |
Week of June 27, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Human Resources (HR) Implementation Simulator | Simulator | June 28 | Foundations | Updated |
Legal Service Delivery (LSD) Essentials | On Demand | June 28 | Foundations | Updated |
Vendor Risk Management (VRM) Fundamentals | On Demand | June 28 | Foundations | Updated |
Workplace Service Delivery (WSD) Essentials | On Demand | June 28 | Foundations | Updated |
Active Learning: Memory | On Demand | June 30 | Foundations | New |
Application Development Fundamentals On Demand | On Demand | June 30 | Advanced | New |
Software Asset Management (SAM) Extras | On Demand | June 30 | Foundations | Updated |
Week of June 20, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Get Started with Innovation Management for PPM | On Demand | June 21 | Foundations | Updated |
Investment Funding Fundamentals | On Demand | June 21 | Foundations | Updated |
Week of June 13, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
IT Service Management (ITSM) Implementation Simulator | Simulator | June 14 | Foundations | Updated |
Major Incident Management Fundamentals | On Demand | June 14 | Foundations | New |
Major Incident Management Implementation | On Demand | June 14 | Foundations | New |
Tag Governance Overview | On Demand | June 14 | Foundations | New |
Get Started with Roadmap Planner | On Demand | June 14 | Foundations | Updated |
Week of June 6, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Public Sector Digital Services Essentials | On Demand | June 7 | Foundations | New |
ServiceNow Localization (Internationalization) Fundamentals | On Demand | June 7 | Foundations | Updated |
UI Builder Fundamentals | On Demand | June 7 | Foundations | Updated |
Week of May 30, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Get Started with Alignment Planner Workspace Configuration | On Demand | May 31 | Foundations | New |
Vendor Risk Management (VRM) Implementation | Live Class | May 31 | Advanced | Updated |
Week of May 23 , 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Agent Client Collector Fundamentals | On Demand | May 24 | Foundations | Updated |
Flow Designer: Error Handling | On Demand | May 24 | Foundations | New |
Flow Designer: Administration | On Demand | May 24 | Foundations | New |
FSO: Insurance Essentials | On Demand | May 24 | Foundations | New |
Get Started with Reports | On Demand | May 24 | Foundations | Updated |
Health Log Analytics Technical Overview | On Demand | May 24 | Foundations | New |
Scripting a UI Action | On Demand | May 24 | Foundations | Updated |
Scripting an Event | On Demand | May 24 | Foundations | Updated |
What's New in the Store for Security Operations | On Demand | May 24 | Foundations | Updated |
Week of May 16, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
SPM Product Based Scenario: Ideation to Execution | On Demand | May 17 | Foundations | New |
Subscription Management Overview | On Demand | May 17 | Foundations | New |
Service Portal Fundamentals | Live Class | May 16 | Fundamentals | Updated |
Week of May 9, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Robotic Process Automation (RPA) Essentials | Learning Path | May 10 | Foundations | New |
Introduction to External Component Development | On Demand | May 10 | Foundations | Updated |
Introduction to Playbooks and Process Automation Designer | On Demand | May 10 | Foundations | Updated |
Playbooks and Process Automation Designer Fundamentals | On Demand | May 10 | Foundations | Updated |
Using Debug Upgrade | On Demand | May 10 | Foundations | Updated |
Week of May 2, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Employee Center Essentials | On Demand | May 3 | Foundations | New |
Field Service Management (FSM) Fundamentals | On Demand | May 3 | Fundamentals | New |
Service Portal Advanced | Live Class | May 3 | Advanced | Updated |
Week of April 18, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Cloud Provisioning and Governance Fundamentals | On Demand | April 19 | Fundamentals | New |
Cloud Provisioning and Governance Advanced | On Demand | April 19 | Advanced | New |
Customer Service Management Implementation | On Demand | April 19 | Advanced | New |
Field Service Management Implementation | On Demand | April 19 | Advanced | New |
GRC: Integrated Risk Management Implementation | On Demand | April 19 | Advanced | New |
Human Resource Service Delivery Implementation | On Demand | April 19 | Advanced | New |
IT Service Management Implementation | On Demand | April 19 | Advanced | New |
Service Mapping Implementation | On Demand | April 19 | Advanced | New |
Service Portal Advanced | On Demand | April 19 | Advanced | New |
Service Portal Fundamentals | On Demand | April 19 | Fundamentals | New |
System Administration Advanced | On Demand | April 19 | Advanced | New |
Vendor Risk Management Implementation | On Demand | April 19 | Advanced | New |
Vulnerability Response Implementation | On Demand | April 19 | Advanced | New |
Integration on the Now Platform Expert Series | Learning Path | April 19 | Foundations | New |
Week of April 11, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Get Started with the Next Experience User Interface (UI) and Unified Navigation | On Demand | April 12 | Foundations | Updated |
DevOps Config Fundamentals | On Demand | April 12 | Foundations | Updated |
DevOps Config Implementation | On Demand | April 12 | Foundations | Updated |
DevOps Config Exam | On Demand | April 12 | Foundations | Updated |
Integrate Service Graph Connector for Jamf | On Demand | April 12 | Foundations | New |
Service Graph Connector Essentials | Learning Path | April 12 | Foundations | New |
PPM Implementation Simulator | Simulator | April 12 | Foundations | Updated |
Week of April 4, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Scaled Agile Framework (SAFe) Fundamentals | On Demand | April 5 | Foundations | Updated |
Week of March 28, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Flow Designer: Create a Flow | On Demand | March 29 | Foundations | Updated |
Flow Designer: Introduction | On Demand | March 29 | Foundations | Updated |
Get Started with ServiceNow Citizen Developer Training | On Demand | March 29 | Foundations | Updated |
ServiceNow Citizen Developer Advanced Skills | On Demand | March 29 | Foundations | Updated |
ServiceNow Citizen Developer Core Skills | On Demand | March 29 | Foundations | Updated |
Introduction to App Engine Studio | On Demand | March 29 | Foundations | Updated |
Scaled Agile Framework (SAFe) Implementation | On Demand | March 29 | Foundations | Updated |
Week of March 7, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Get Started with Virtual Agent API | On Demand | March 8 | Foundations | Updated |
DevOps Change Velocity Fundamentals | On Demand | March 8 | Foundations | Updated |
DevOps Change Velocity Implementation | On Demand | March 8 | Foundations | Updated |
DevOps Change Velocity Implementation Exam | On Demand | March 8 | Foundations | Updated |
DevOps Change Velocity Implementer Simulator | On Demand | March 8 | Foundations | Updated |
Healthcare and Life Sciences Service Management Essentials | On Demand | March 8 | Foundations | Updated |
Mobile Development Essentials | Learning Path | March 8 | Foundations | Updated |
Week of February 28, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Create Triage Board with Multiple Task Types | On Demand | March 1 | Foundations | New |
Get Started with Digital Portfolio Management (DPM) for IT Managers | On Demand | March 3 | Foundations | New |
Week of February 21, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Process Optimization Essentials | On Demand | February 22 | Foundations | New |
Week of February 14, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Configuration Compliance Essentials | On Demand | February 15 | Foundations | New |
Week of February 7, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Procurement Service Management (PSM) Essentials | On Demand | February 8 | Foundations | New |
Week of January 31, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Better Together: Project Portfolio Management (PPM) and Performance Analytics (PA) | On Demand | February 1 | Foundations | New |
Create Virtual Agent Topic Blocks | On Demand | February 1 | Foundations | New |
Week of January 24, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Financial Service Contractor Management Essentials | On Demand | January 25 | Foundations | New |
Week of January 17, 2022
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Financial Services Operations Essentials | On Demand | January 18 | Foundations | New |
Performance Analytics Bypass Simulator | Simulator | January 18 | Foundations | New |
Week of December 20, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Application Portfolio Management (APM) Bypass Implementation Simulator | Simulator | December 21 | Foundations | New |
Business Continuity Management (BCM) for Implementers | On Demand | December 21 | Foundations | Updated |
Vendor Risk Management (VRM) Implementation | Live Class | December 21 | Foundations | Updated |
Mobile: Customize Filters | On Demand | December 22 | Foundations | New |
Mobile: Use Baseline Functions | On Demand | December 22 | Foundations | New |
Mobile: Configure Offline Access in Mobile Agent | On Demand | December 22 | Foundations | New |
Week of December 13, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Healthcare and Life Sciences Service Management Essentials | On Demand | December 14 | Foundations | New |
Introduction to Virtual Agent Lite | On Demand | December 14 | Foundations | New |
Performance Analytics Advanced (On Demand) | On Demand | December 14 | Advanced | New as an on demand course |
Safe Workplace Essentials | On Demand | December 14 | Foundations | New |
What's New in the Store for Security Operations? | On Demand | December 14 | Foundations | New |
Week of December 6, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Knowledge Management Fundamentals | On Demand | December 7 | Foundations | New |
Week of November 29, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Integrate Service Graph Connector for Microsoft SCCM | On Demand | November 30 | Foundations | New |
IntegrationHub: Execute PowerShell Commands | On Demand | November 30 | Foundations | New |
Week of November 22, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Field Service Special Handling Notes Essentials | On Demand | November 23 | Foundations | New |
Mobile Publishing Fundamentals | On Demand | November 23 | Foundations | Updated |
Mobile: Additional Resources | On Demand | November 23 | Foundations | Updated |
Week of November 15, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Field Service Management (FSM) Implementation Simulator | Simulator | November 16 | Foundations | New |
Human Resources Service Delivery (HRSD) Fundamentals On Demand | On Demand | November 16 | Fundamentals | Updated |
Legal Service Delivery (LSD) Essentials | On Demand | November 16 | Foundations | Updated |
Manufacturing Essentials | On Demand | November 16 | Foundations | New |
Upgrade to Multimodal Changes | On Demand | November 16 | Foundations | New |
Workplace Service Delivery (WSD) Essentials | On Demand | November 16 | Foundations | Updated |
Mobile: Introduction | On Demand | November 16 | Foundations | Updated |
Mobile: Create an Application | On Demand | November 16 | Foundations | Updated |
Mobile: Create and Apply List Screens | On Demand | November 16 | Foundations | Updated |
Week of November 8, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Active Learning: Tic Tac Toe | On Demand | November 9 | Foundations | New |
Week of November 1, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
DevOps Change Velocity Fundamentals 1.31 | On Demand | November 2 | Foundations | Updated |
DevOps Change Velocity Implementation 1.31 | On Demand | November 2 | Foundations | Updated |
DevOps Change Velocity Implementation Exam 1.31 | On Demand | November 2 | Foundations | Updated |
DevOps Change Velocity Implementation Assessment Simulator 1.31 | On Demand | November 2 | Foundations | Updated |
DevOps Change Velocity Learning Path 1.31 | On Demand | November 2 | Foundations | Updated |
Event Management Fundamentals On Demand | On Demand | November 2 | Fundamentals | New |
IntegrationHub: Execute Linux Scripts | On Demand | November 2 | Foundations | New |
Now Experience UI Builder Fundamentals | On Demand | November 2 | Foundations | New |
Week of October 25, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
Scripting in ServiceNow Fundamentals (On Demand) | On Demand | October 26th | Fundamentals | New as on demand course |
Certificate Inventory and Management | On Demand | October 26th | Foundations | Updated |
Natural Language Understanding Fundamentals | On Demand | October 26th | Foundations | Updated |
Week of October 18, 2021
Content Name | Content Type | Go-Live Date | Catalog | Net New or Updated |
GRC: Introduction to Workspaces and User Experiences | On Demand | October 19th | Foundations | New |
IntegrationHub: Predictive Intelligence for Flow Designer Spoke Actions | On Demand | October 19th | Foundations | New |
IntegrationHub: Remote Instance Spoke | On Demand | October 19th | Foundations | New |
IntegrationHub: Security Operations Spoke Actions | On Demand | October 19th | Foundations | New |
IntegrationHub: Visual Task Board Spoke Actions | On Demand | October 19th | Foundations | New |
IT Service Management (ITSM) Fundamentals Simulator | On Demand | October 19th | Foundations | New |
IT Service Management (ITSM) Implementation Simulator | On Demand | October 19th | Foundations | Updated |
Localization Expert Series | On Demand | October 19th | Foundations | New |