Business Process Analyst Career Journey Fact Sheet
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Business Process Analyst Career Journey Fact Sheet

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Audience

All Learners

 

Overview

You love using data and technology to address business and customer challenges. You understand complex processes, and you’re eager to work with dedicated problem solvers. 

Learn the skills needed to start or advance your career as a Business Process Analyst for the ServiceNow platform. This career journey is designed for any level of experience to guide you in achievement of your professional goals for this role.  
 
This fact sheet summarizes the three achievement levels in the Business Process Analyst career journey including ideal candidate descriptions, benefits, and estimated time and cost to complete each.

 

 

Explanation

The Business Process Analyst career journey has three levels of achievement. A learner can start at any level based on any prior learning and/or experience. When a level is completed, a Business Process Analyst badge is earned with the number of stars signifying the career journey level of achievement. 

 

ServiceNow Associate Badge 1 Pasted image.png        ServiceNow Practitioner  Badge 2 Pasted image.png        ServiceNow Professional Badge 3 Pasted image.png

 

The table below outlines each level of achievement by: 

  • Typical entry criteria for the level 
  • Benefits of completing the level
  • Estimated time to complete the level (in terms of learning hours)
  • Estimated costs to complete the level (you may choose between self-paced and instructor-led training on a course-by-course basis)

 

Level of Achievements Table
 
 
 
 
 
 

Business Process Analyst Associate 

 
ServiceNow Associate Badge 1 Pasted image.png
 
 

 

Typical Entry Criteria 
  • New to the role  
  • 02 years of experience with ServiceNow 
Benefits of Level 
  • Learn ServiceNow platform fundamentals
  • Learn ServiceNow platform implementation and Now Create
  • Learn how to prepare and host a workshop for an application 
Estimated Learning Time 
  • 39 hours of instruction
  • Allow time for additional practice and reflection 
Estimated Costs 
  • Self-paced learning: $1,500
  • Hybrid learning: approximately $3,700
  • Instructor-led learning: $7,300 
 
 
 
 

Business Process Analyst Practitioner 

ServiceNow Practitioner  Badge 2 Pasted image.png
 

 

 
 

Typical Entry Criteria 

  • 23 years of experience working with the ServiceNow platform 
Benefits of Level 
  • Learn delivery frameworks for technical implementations
  • Learn best practices for stakeholder interaction
  • Learn how to oversee user acceptance testing
  • Learn the ServiceNow Configuration Management Database (CMDB) and Common Services Data Model (CSDM)
  • Learn how to research the tables, roles, and metadata installed with an application 
Estimated Learning Time 
 
  • 30 hours of instruction
  • Allow time for additional practice and reflection 
Estimated Costs 
  • No Cost
 
 
 
 

Business Process Analyst 
Professional 

ServiceNow Professional Badge 3 Pasted image.png
 

 

Typical Entry Criteria 
  • 35 years of experience working with the ServiceNow platform 
Benefits of Level 
  • Learn how to become a subject matter expert
  • Complete the IT Service Management Implementation learning path
  • Learn the Portfolio Project Management application, roadmap planning, and innovation management
  • Explore key performance indicators and process improvement options
  • Learn ServiceNow integration and automation options 
Estimated Learning Time 
  • 81 hours of instruction 
  • Allow time for additional practice and reflection 
Estimated Costs 
  • Self-paced learning: $1,950
  • Hybrid learning: approximately $4,150
  • Instructor-led learning: $6,950