ServiceNow Certified Implementation Specialist – Cloud Provisioning and Governance Exam Specification
Utah Release – Updated April 2023
Introduction
The ServiceNow Certified Implementation Specialist – Cloud Provisioning and Governance Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist – Cloud Provisioning and Governance certification.
Exam Purpose
The ServiceNow Certified Implementation Specialist – Cloud Provisioning and Governance exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, administration, implementation, and maintenance specific to the Cloud Provisioning and Governance applications within the ServiceNow platform.
Exam Audience
The ServiceNow Certified Implementation Specialist – Cloud Provisioning and Governance exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Cloud Provisioning and Governance Implementer.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.
Recommended ServiceNow Training
ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Cloud Provisioning Governance exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam.
- Welcome to ServiceNow
- ServiceNow System Administration Fundamentals
- Get Started with Now Create
- Configuration Management Database (CMDB) Fundamentals
- Intermediate or above cloud administration knowledge with AWS and /or Azure Clouds
Required ServiceNow Training
ServiceNow requires completion of the following training course(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.
- Cloud Provisioning and Governance Fundamentals
- Cloud Provisioning and Governance Advanced
Upon completion of the Cloud Provisioning and Governance Advanced course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the ServiceNow Certified Implementation Specialist – Cloud Provisioning and Governance exam.
Additional Resources
In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.
- Credentialing Program Guide – a resource to guide you through the entire certification process
- Configuring Cloud Provisioning and Governance for IP Address Management
- Cloud Alerts for Amazon Web Services
- Certified System Administrator Learning Path
- IT Operations Management (ITOM) Overview
Additional Recommended Experience
- General familiarity with industry terminology, acronyms, and initialisms
- Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
- Six months of field experience participating in implementing ServiceNow ITOM solutions, specifically for Cloud Provisioning and Governance
- Participation in at least one ServiceNow ITOM deployment specifically for Cloud Provisioning and Governance
- Intermediate or above Windows and Unix administration skills
- Intermediate or above JavaScript and regular expression scripting skills
- Introductory or above network administration knowledge
Exam Scope
Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.
The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.
Number of Domains |
Learning Domain |
Percent of Exam |
1 |
Administration and Setup
|
38% |
2 |
Templates
|
11% |
3 |
Resources Blocks and CAPI
|
33% |
4 |
Cloud Providers
|
18% |
Total |
100% |
Exam Registration
ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.
To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.
For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.
Exam Structure
Number of Items
The exam consists of 45 questions.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.
Exam Results
The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide.
Pass Result
A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.
To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee.
Fail Result
A failed result indicates that the certification was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.
Sample Questions
Sample Item #1:
How are Resource Pools populated with values?
A. Discovery
B. Scripts
C. Cloud Orchestration
D. List Collectors
Answer: A
Sample Item #2:
Which Resource should be utilized to support the use of custom tags in the Cloud Order Form?
A. Virtual Server
B. AWS Datacenter
C. Logical Datacenter
D. Cloud Metadata
E. Blueprint Container
Answer: E
Sample Item #3:
All Cloud Provisioning and Governance CI Class Types should be extended from which Parent CI Class Type?
A. Virtual Server
B. AWS Datacenter
C. Virtual Object
D. Cloud Object
E. Virtual Machine Object
Answer: D
Sample Item #4:
If a Cloud Account is not displayed on an order form, what is the likely cause?
A. Check that the Cloud Account has been validated
B. Check that the Cloud Account has been published
C. Check that the user has the proper roles
D. Delete the existing Cloud Account and recreate it
Answer: B