ServiceNow Certified Application Specialist – Performance Analytics Exam Specification
Utah Release – Updated April 2023
Introduction
The ServiceNow Certified Application Specialist – Performance Analytics Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Application Specialist – Performance Analytics certification.
Exam Purpose
The ServiceNow Certified Application Specialist – Performance Analytics exam certifies that a successful candidate has the skills and essential knowledge to perform the configuration, implementation, and maintenance of a ServiceNow Performance Analytics solution.
Exam Audience
The ServiceNow Certified Application Specialist – Performance Analytics exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Performance Analytics Certified Specialist.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.
Recommended ServiceNow Training
ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Application Specialist – Performance Analytics exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam.
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- Get Started with Now Create
Required ServiceNow Training
ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.
- Performance Analytics Essentials
- Performance Analytics Fundamentals
- Get Started with Platform Analytics in the Workspace
- Get Started with Performance Analytics KPI Details
- Formula Indicators Overview
- Performance Analytics (PA) Widgets
- Responsive Dashboards Overview
- Performance Analytics Advanced
Upon completion of the Performance Analytics Advanced course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Application Specialist – Performance Analytics exam.
Additional Resources
In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.
- Credentialing Program Guide – a resource to guide you through the entire certification process
- Get Started with Reports
- Get Started with Performance Analytics KPI Signals
- KPI Composer Overview
- Platform Analytics Academy
- Performance Analytics and Reporting Product Documentation
- Platform Analytics Community Forum
Additional Recommended Experience
- Six months of field experience participating in ServiceNow Performance Analytics implementation projects deploying out-of-the box content as well as building custom reports and Performance Analytics objects such as KPIs, widgets, dashboards, and collection jobs.
Exam Scope
Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.
The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.
Number of Domains |
Learning Domain |
Percent of Exam |
1 |
Architecture and Deployment
|
10% |
2 |
Configure Indicators and Indicator Sources
|
25% |
3 |
Configure Breakdowns and Breakdown Sources
|
25% |
4 |
Data Collection
|
10% |
5 |
Data Visualization
|
25% |
6 |
Administration and Solutions
|
5% |
Total |
100% |
Exam Registration
ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.
To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.
For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.
Exam Structure
Number of Items
The exam consists of 60 questions.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.
Exam Result
The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide.
Pass Result
A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.
To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee.
Fail Result
A failed result indicates that the certification was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.
Sample Questions
Sample Item #1
Select all statements which correctly describe the Performance Analytics application.
A. A replacement for standard ServiceNow reporting
B. Complements ServiceNow reporting by adding trending capabilities
C. Available at no additional cost for Incident Management
D. A data warehousing solution which manages data off platform
Answer: B,C
Sample Item #2
Select the field which is frequently included in the Conditions list of an Indicator Source.
A. Integer
B. String
C. Reference
D. Date-Time
Answer: D
Sample Item #3
Select all fields which are effective breakdowns sources.
A. State
B. Last updated
C. Short Description
D. Category
E. Assignment Group
Answer: A,D,E
Sample Item #4
Which Indicator should be excluded from a historic data collection because its data is not meaningful in a historical context?
A. Summed age of open problems
B. Number of open incidents not updated in last 90 days
C. Number of closed requests
D. Average Incident Backlog growth
Answer: B
Sample Item #5
Select the correct list of items which may be added to a dashboard.
A. Indicators, Reports, Widgets, Interactive Filters, Scorecards
B. Collection Jobs, Element Filters, Scorecards, Indicators, Reports
C. Widgets, Reports, Interactive Filters
D. Indicators, Reports, Interactive Filters
Answer: C
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