Missed exam appointment
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KB0011846

Missed exam appointment

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Audience

All Learners

 

Overview

ServiceNow is assessed a fee if you do not show up for your exam appointment; therefore, a new voucher will not be issued at no cost if you miss your certification exam. For missed exam appointments, there is a a 50% discount on the voucher fee. If you have missed your exam appointment submit a case to the Certification Team from Now Learning.

 

Instructions

To ensure that your request is processed as quickly as possible:

  1. Navigate to the Case form in Now Learning. For instructions on how to submit a case refer to Submitting a Support Case for Assistance.
  2. Select Category Certification and Subcategory Voucher. Write in the subject line “Missed Exam – Need a New Voucher”.

After review and if eligible for a new voucher, you will be sent instructions on how to pay the fee to obtain a new voucher.