Certified Implementation Specialist - Software Asset Management Mainline Exam Blueprint
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Certified Implementation Specialist - Software Asset Management Mainline Exam Blueprint

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Certified Implementation Specialist – Software Asset Management Exam Specification

Utah Release – Updated April 2023

 

 

Introduction

The ServiceNow Certified Implementation Specialist – Software Asset Management Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist – Software Asset Management certification.

 

Exam Purpose

The Certified Implementation Specialist – Software Asset Management (SAM) Professional exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow SAM Professional application. 

 

Exam Audience

The ServiceNow Certified Implementation Specialist – Software Asset Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow SAM Professional Certified Implementation Specialist.

 

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Recommended ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the ServiceNow Certified Implementation Specialist – Software Asset Management exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam.

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
  • Get Started with Now Create
  • ServiceNow Platform Implementation 
  • Software Asset Management (SAM) Simulator
  • Software Asset Management (SAM) Extras 
  • Software Asset Management: Integration with SCCM for Reclamation and Distribution  
  • Discovery Basics for Software Asset Management (SAM)  
  • Get Started with Software Asset Management (SAM)  
  • Software Asset Management (SAM) Reconciliation Troubleshooting
  • Software Normalization for Software Asset Management (SAM)
  • Common Service Data Model (CSDM) 3.0 Fundamentals  
  • Configuration Management Database (CMDB) Fundamentals 

 

Required ServiceNow Training

ServiceNow requires completion of the following training course(s) and certification(s). The content in this course covers the exam learning domains and will help you prepare for the exam.

  • Software Asset Management (SAM) Professional Fundamentals

 

Upon completion of the Software Asset Management (SAM) Professional Fundamentals course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist – Software Asset Management exam.

Additional Resources

In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.

 

Additional Recommended Experience

  • Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances 
  • Participation in at least two ServiceNow deployment projects, specifically Software Asset Management (SAM) Professional 
  • General familiarity with industry terminology, acronyms, and initialisms 

 

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

 

The following table shows the learning domains, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content. 

 

Number of Domains

Learning Domain

Percent of Exam

1

Software Asset Core Overview & Fundamentals

  • Software Asset Management Basics
  • Process Architecture
  • Application introduction and Recommendation Practices

14%

2

Data Integrity – Attributes and Sources for the Data

  • Importing Data
  • Software Discovery and Normalization
  • Content Services

28%

3

Practical Management of Software Compliance

  • Products and Models
  • License Metrics, Entitlements and Allocations
  • Software Reconciliation

30%

4

Operational Integration of Software Processes

  • Contract and Change Management
  • Service Catalog and Procurement
  • Software Remediation

13%

5

Extending SAM

  • Software Model Lifecycle and Retirement
  • Software Installation Optimization
  • Reporting, Implementation and Maintenance

15%

Total

100%

 

Exam Registration

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.

 

Exam Structure

Number of Items

The exam consists of 60 questions.

 

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

 

Exam Result

The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide. 

 

Pass Result 

A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.  

To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee

 

Fail Result 

A failed result indicates that the certification was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores. |
 

Sample Questions

Sample Item #1:

Which default role has permission to grant a user script writing capabilities on the ServiceNow platform?  

A. sam_developer 

B. sam 

C. sam_user 

D. sam_admin 

Answer:  A 

 

Sample Item #2:

Which of the following is NOT a valid entitlement import error? 

A. Publisher Part Number not found 

B. Publisher Part Number and Software Model not found 

C. Multiple software models found for the Publisher Part Number 

D. Import template customized resulting in one or many fields being invalid 

E. Purchased rights should be less than 20 

Answer: E 

 

Sample Item #3:

Which of the following calculations are provided for publishers on the license workbench? (Select four.) 

A. Total Spend 

B. Number of unlicensed installs 

C. True-up Cost 

D. Potential Savings 

E. License Metric Results 

F. Over-licensed amount: 

Answer: A, C, D, and F 

 

Sample Item #4:

Which of the following remediation options may be available after a reconciliation has been run? (Select four.) 

A. Create Allocations 

B. Create New Model 

C. Remove Allocations 

D. Purchase Rights 

E. Remove Entitlements 

F. Remove Unlicensed Installs 

Answer: A, C, D, and F 

 

Sample Item #5:

Which of the following is an invalid software normalization status? 

A. New 

B. Fully normalized 

C. Manually normalized 

D. Publisher normalized 

E. Match not found 

Answer: B 

 

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