Certified Implementation Specialist - Human Resources Mainline Exam Blueprint

ServiceNow Certified Implementation Specialist - Human Resources Exam Specification

Utah Release – Updated April 2023

Introduction

The ServiceNow Certified Implementation Specialist - Human Resources Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist - Human Resources certified.

Exam Purpose

The ServiceNow Certified Implementation Specialist - Human Resources exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications.

Exam Audience

The ServiceNow Certified Implementation Specialist – Human Resources certification demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site for the HR product, the ServiceNow Product Documentation site for Employee Center and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Recommended ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Human Resources exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam.

Welcome to ServiceNow
ServiceNow Administration Fundamentals
Get Started with Now Create
ServiceNow Platform Implementation

Required ServiceNow Training

ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.

Employee Center Essentials
Human Resources (HR) Fundamentals
Human Resources (HR) Implementation

Upon completion of the Human Resources (HR) Implementation course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist - Human Resources exam.

Additional Resources

In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.

Candidate Journey Guide – a resource to guide you through the entire certification process
Human Resources (HR) Simulator
Service Portal Fundamentals

Additional Recommended Experience

Practical knowledge of Human Resources processes and some knowledge of IT Service Request workflows is also helpful
Three to six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
Participation in at least one ServiceNow HR deployment project
General familiarity with HR industry terminology, acronyms, and initialisms
Specific HR Applications
HR Case Management
Lifecycle Events
Journey Designer
HR Integrations
HR Administration
HR Dashboards & Reports
For each HR application, know the following
Baseline application functionality, features, tables, and roles installed with each application
Basic and advanced operations performed by HR users and the system
System architecture and security
Key tables used in the application and their relationships
Roles and default Access Controls
Integration capabilities
Selection of appropriate features and functions to meet business requirements
Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.

Number of Domains	Learning Domain	Percent of Exam
1	Describe and use the ServiceNow HR System Architecture Plugins HR Table Structure Application Scoping	30%
2	Configure and Implement ServiceNow Core HR Applications and Employee Center Users, Groups, Skills, and Roles Assignment Rules HR Service, HR Catalog Items, and Record Producers Employee Center Branding	30%
3	Configure and Implement HR Journeys Describe the basic structure of a Lifecycle Event and a Journey Explain how to configure a Lifecycle Event and Journey; including Activity sets, trigger conditions, activities, audience, and activity field mappings	20%
4	Describe and Use Platform, Role, and Contextual Security Describe how Platform, role, and contextual security are used in ServiceNow Understand how the Delegated Developer role works Understand how to configure security options to protect HR data	20%
Total		100%

Exam Registration

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.

Exam Structure

Number of Items

The exam consists of 60 questions.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

Exam Result

The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Candidate Journey Guide.

Pass Result

A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.

To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee.

Fail Result

A failed result indicates that the certification was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.

Sample Questions

Sample Item #1:

In which application scope is the HR Case Management application?

A. Human Resources: Integrations

B. Human Resources: Core

C. Human Resources: Lifecycle Events

D. Human Resources: Service Portal

Answer: B

Sample Item #2:

How many COEs may be associated with an HR Service?

A. 1

B. 5

C. 10

D. Unlimited

Answer: A

Sample Item #3:

Which of the following determines if an employee can view a Knowledge article on the Employee Center?

A. Can / Cannot Contribute User Criteria

B. Can / Cannot Read HR Criteria

C. Can / Cannot Read User Criteria

D. Can / Cannot Read ACL Criteria

Answer: C

Sample Item #4:

Which of these options allow an HR Administrator to configure a personal copy of the HR Case Dashboard? (select 2 options)

A. Layout

B. Add Content

C. Modify Layout

D. Change Layout

E. Delete Content

Answer: B, D