Audience
All Learners
Overview
Following certification industry best practices, ServiceNow does not provide a score or pass percentage to candidates.
Explanation
Only a pass or fail result is shared. ServiceNow does not publish or share our exam passing score or pass rate, so anything you have read or seen on social media is not proven.
Additional scoring information can be found in our ServiceNow Credentialing Program Guide in the Obtain Your Exam Result lesson. Section percentages indicate where you need further study and should only be used to identify focus areas when preparing for your next exam attempt. Averaging the section rates does not show the overall percentage of the exam score or exam result. Scoring is based solely on the total number of items answered correctly.
Certification exams are challenging, and we recommend that you try again. For instructions on how to retake your exam refer to Retake Mainline Certification Exam.