Certified Implementation Specialist - Vendor Risk Management Mainline Exam Blueprint
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Certified Implementation Specialist - Vendor Risk Management Mainline Exam Blueprint

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ServiceNow Certified Implementation Specialist – Vendor Risk Management Exam Specification

Utah Release – Updated April 2023

 


Introduction

The ServiceNow Certified Implementation Specialist – Vendor Risk Management Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist – Vendor Risk Management certification.

 

Exam Purpose

The Certified Implementation Specialist exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Vendor Risk Management application. 

 

Exam Audience

The ServiceNow Certified Implementation Specialist – Vendor Risk Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Vendor Risk Management Implementer.

 

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Recommended ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Vendor Risk Management exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam.

  • Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
  • System Administration Advanced 
  • ServiceNow Get Started with Now Create 
  • ServiceNow Platform Implementation 
  • Vendor Risk Management (VRM) Simulator 

 

Required ServiceNow Training

ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.

  • Vendor Risk Management Fundamentals 
  • Vendor Risk Management Implementation

Upon completion of the Vendor Risk Management Implementation course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist – Vendor Risk Management exam.

Additional Resources

In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.

  • Credentialing Program Guide – a resource to guide you through the entire certification process
  • Performance Analytics Essentials 
  • Service Portal Fundamentals 
  • Automated Test Framework Fundamentals 
  • Knowledge Management Fundaments 

 

Additional Recommended Experience

General familiarity with industry standards, terminology, and acronyms 

 

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

 

The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content. 

 

Number of Domains

Learning Domain

Percent of Exam

1

Vendor Risk Management Fundamentals and Vendor Risk Management Review

  • About Vendor Risk Management
  • Vendor Risk Management Process
  • Technical Details

24%

2

Core Configuration

  • Vendor Portfolio Configuration
  • Vendor Contacts Configuration
  • Vendor Tiering Configuration
  • Vendor Security Scoring Configuration

13%

3

Assessment Configuration

  • Assessment Basics
  • Vendor Risk Assessment Configuration
  • Vendor Risk Assessment Generation
  • Vendor Risk Assessment Calculations
  • Vendor Risk Assessment Lifecycle

25%

4

Risk Issues and Processes

  • Vendor Risk Issue Configuration
  • Vendor Risk Task Configuration
  • Vendor Risk Process Workflow

13%

5

Vendor Portal Configuration

  • Contact Configuration
  • Vendor Assessment Processing Configuration

15%

6

Other Application Relationships

  • ServiceNow GRC Overview
  • Monitor Risk and Control Compliance
  • Other Application Relationships

5%

7

Dashboards and Reports

5%

Total

100%

 

Exam Registration

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.

 

Exam Structure

Number of Items

The exam consists of 60 questions.

 

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

 

Exam Result

The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide. 

 

Pass Result 

A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.  

To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee

 

Fail Result 

A failed result indicates that the certification was not earned. The percent earned for each learning domain is shared. For the next exam attempt, focus on the learning domains with the lowest percentage scores.  

Sample Questions

Sample Question #1 

ServiceNow helps companies manage vendors without emails and spreadsheets using the: 

A. The Customer Service Portal 

B. The Vendor Portal 

C. The Vendor Registry 

D. The Vendor Platform

Answer: B

 

Sample Question – #2 

Which fields are included on the Vendor Contact form? 

A. Risk rating 

B. Rank tier 

C. Primary Contact 

D. Email 

Answer: C, D

 

Sample Question – #3 

Vendor Risk Issues are considered inactive when they enter this state: 

A. Review 

B. Submitted to Vendor 

C. Finalize with Vendor 

D. Closed 

Answer: D

 

Sample Question – #4 

Which of the following can occur in the Vendor Portal? 

A. View Project Gannt Charts 

B. Submit an incident 

C. Respond to a Vendor Risk Assessment 

D. Manage Vendor Contacts 

Answer: C, D

 

Sample Question – #5 

Risks registered within an organization are captured as which type of record in ServiceNow? 

A. Control Definition 

B. Risk Statement 

C. Control Template 

D. Attestation

Answer: B

 

Sample Question – #6 

Which of the following is a common table used for Vendor Risk Management reporting? 

A. Control [sn_control] 

B. Task [task] 

C. Vendor Risk Assessment [sn_vdr_risk_assessment] 

D. Company [core_company] 

Answer: C