System Administrator Career Journey
System Administrator
Career Journey

System Administrators are highly organized technical experts who manage the ServiceNow platform for their companies. This career journey is a collection of courses, credentials, and activities organized by job level that will help you prepare for a System Administrator role in the ServiceNow ecosystem.

 

Check out this video to get a glimpse into a day in the life of a System Administrator. If you’re ready to get started, we’ll guide you through the process and help you find the right starting level.

 

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Associate System Administrator

The Associate System Administrator level is designed for those who have typically 0 to 3 years of experience with ServiceNow. 

The Associate System Administrator level will focus on: 

  • Completing introductory ServiceNow System Administration coursework 
  • Earning the Welcome to ServiceNow Micro-Certification and preparing for the Certified System Administrator Mainline exam 
  • Joining the ServiceNow community and using the ServiceNow docs and developer sites 
  • Assisting with Incident Management and common instance management and administration tasks 
Professional System Administrator

The Professional System Administrator level is designed for those who have typically 3 to 5 years of experience with ServiceNow and have completed the Welcome to ServiceNow Micro-Certification and introductory ServiceNow System Administration coursework. 

The Professional System Administrator level will focus on: 

  • Broadening your ServiceNow administration technical skills in the areas of Automation, Flow Designer, Subscription Management, ATF, Upgrades, JavaScript, App Dev and more 
  • Earning the ServiceNow Mainline CSA certification and the Citizen Developer Application Creator Micro-Certification 
  • Leading instance upgrades, customizations, testing, managing security data, and performance 
Expert System Administrator

The Expert System Administrator level is designed for those who have typically 5 or more years of experience with ServiceNow and have earned ServiceNow Mainline CSA certification, Citizen Developer Application Creator Micro-Certification and the Welcome to ServiceNow Micro-Certification. 

The Expert System Administrator level will focus on: 

  • Continuing to evolve your ServiceNow technical skills with the following courses: ATF, Flow Designer, Scripting, Advanced Administration, Upgrade Essentials, and Now Support Administration 
  • Specializing in areas of interest such as GRC, App Dev, HR, SecOps, Finance, Legal, and achieving the related micro-certification(s) 
  • Mentoring and coaching junior resources in the areas of upgrades, advanced customizations, integrations, app dev, data and performance management, automation, and process optimization