CSM Vancouver Features and Enhancements
1 Hour 30 Minutes
NewTagNew

CSM Vancouver Features and Enhancements

Overview of the new features and enhancements for the Customer Service Management application introduced with the Vancouver family release.

Achievements

By completing this Course you will achieve the following:

About this Course

The Vancouver release of the Customer Service Management (CSM) application includes many updates and enhancements. In this course, we review details for each of the major features and demonstrate them in a ServiceNow instance.

Objective

Describe the new features and enhancements for the CSM application in the Vancouver release.