(RETIRED) Customer Service Management (CSM) Implementation
In this 2-day interactive course, attendees cover the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Customer Service Management (CSM) implementation. Students will learn and practice various tactical skills and strategies that will prepare them to implement CSM. Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation best practices. Mandatory Prerequisites: Welcome to ServiceNow On Demand ServiceNow Administration Fundamentals Instructor-Led Customer Service Management (CSM) Fundamentals Instructor-led or On Demand ServiceNow Platform Implementation Instructor-Led or On Demand Important Note: Data analysis and student feedback show that students struggle in this CSM Implementation class if they have chosen to skip the prerequisite courses, in particular CSM Fundamentals. Please also note that a significant amount of content from the CSM Fundamentals will be covered in the Certified Implementation Specialist - Customer Service Management examination. Cancellation and Rescheduling Please see the Cancellation and Rescheduling Policy
Achievements
By completing this Course you will achieve the following: