IT Operations Management (ITOM) Overview
About this Course
IT Operations Management (ITOM) is the management and strategic approach to planning, building, and operating digital services, technology, components, and application requirements. It helps the organization make proactive operations a reality by predicting issues before impacting users or the business, preventing issues, automating workflows, and transforming how your IT teams collaborate.
In this course, you will be introduced to IT Operations Management (ITOM) portfolio and various capabilities offered by ServiceNow ITOM Solution.
Objective
Review the significance of IT Operations Management (ITOM) in an IT infrastructure
Explain the categorization of the ITOM portfolio
Explain various capabilities of ITOM products