IT Operations Management (ITOM) Overview
15 Minutes

IT Operations Management (ITOM) Overview

Learn the fundamentals of ServiceNow IT Operations Management and its capabilities.

Achievements

By completing this Course you will achieve the following:

About this Course

IT Operations Management (ITOM) is the management and strategic approach to planning, building, and operating digital services, technology, components, and application requirements. It helps the organization make proactive operations a reality by predicting issues before impacting users or the business, preventing issues, automating workflows, and transforming how your IT teams collaborate.
 
In this course, you will be introduced to IT Operations Management (ITOM) portfolio and various capabilities offered by ServiceNow ITOM Solution.

Objective

Review the significance of IT Operations Management (ITOM) in an IT infrastructure

Explain the categorization of the ITOM portfolio

Explain various capabilities of ITOM products