Customer Service Management (CSM) Simulator
2 Hours

Customer Service Management (CSM) Simulator

This simulator will assess your understanding of implementing Customer Service Management in the field and test your understanding of requirements and facets of the application

Achievements

By completing this Course you will achieve the following:

About this Course

This simulator will test your understanding of requirements and facets of the application including: Accounts, Contacts, Partners, Asset and Product Management, Case management, Assignment and Routing rules, Knowledge Access, Communications

Objective

Test the students knowledge and understanding of the CSM application.