Formula Indicators Overview
3 Hours

Formula Indicators Overview

Learn how to design powerful KPIs with Performance Analytics Formula Indicators with Formula Indicators Overview.

Achievements

By completing this Course you will achieve the following:

About this Course

This training explores the Performance Analytics Formula indicators. The training begins with an introduction to the Formula indicator type, use cases, and benefits. Further, an overview of the indicator configuration and the formula creation techniques is presented. Also discussed is the use of Time Series and Breakdowns to tailor the Formula indicator behavior. The training concludes with an overview of Formula APIs to implement advanced business logic and gain further insight into KPI performance.

Make sure you have a solid understanding of the different types of Performance Analytics indicators before attending this training.

Release Notes

Here is the link for latest changes in the Vancouver.

https://docs.servicenow.com/bundle/vancouver-release-notes/page/release-notes/analytics-intelligence-reporting/analytics-intel-report-rn-landing.html

 

Objective

  • Describe the Formula Indicator type
  • Recognize the appropriate uses of Formula Indicators
  • Configure a Formula Indicator and construct the formula code
  • Fine-tune Formula behavior with Breakdowns and Time Series
  • Modify a formula to ignore Breakdowns 
  • Avoid No Score and division by null/0 with JavaScript and Indicator properties
  • Enhance a formula with built-in Formula Utils APIs