ServiceNow Suite Certification - CSM Professional Implementer

Implementer

The CSM Professional Suite Certification is an aggregated certification that aligns to specific product packages and is automatically granted when the required certification set is completed. The required prerequisites for the CSM Professional Suite Certification are the following:

  • Certified Implementation Specialist - Customer Service Management
  • Micro-Certification - Predictive Intelligence
  • Micro-Certification - Virtual Agent
  • Micro-Certification - Performance Analytics

 

Role Summary

Accountable

Responsible for the planning and project management of complex implementations​​​

Solution-Oriented

Develops solutions that comply with common application designs, best practices, and meet business requirements​​​​​​

Knowledgeable

Familiar with platform configuration principles that maximize supportability, maintainability, and upgradability​​​​

Technical

Provide technical guidance to reduce risk and increase efficiency​​

Suite Certification - CSM Professional

1
Certification

Micro-Certification - Virtual Agent

+
Certification

Certified Implementation Specialist – Customer Service Management

+
Certification

Micro-Certification - Performance Analytics

+
Certification

Micro-Certification - Predictive Intelligence