ServiceNow Certified Implementation Specialist – Customer Service Management Implementer

Implementer

The CIS-Customer Service Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Customer Service Management.

Role Summary

Accountable

Responsible for the planning and project management of complex implementations​​​

Solution-Oriented

Develops solutions that comply with common application designs, best practices, and meet business requirements​​​​​​

Knowledgeable

Familiar with platform configuration principles that maximize supportability, maintainability, and upgradability​​​​

Technical

Provide technical guidance to reduce risk and increase efficiency​​

Two ways to earn this achievement

Start your journey as a Certified Implementation Specialist in Customer Service Management (CSM)

1
Pre-requisites in this path
Complete all of the following
Choose Course Option

Welcome to ServiceNow

Choose Course Option

ServiceNow Administration Fundamentals/CSA

Choose Course Option

ServiceNow Platform Implementation

2
Proceed with mandatory specialization courses in this path
Choose Course Option

Customer Service Management (CSM) Essentials

3
Take your Certified Implementation Specialist exams
4
Complete optional recommended courses