ServiceNow Certified Implementation Specialist – Customer Service Management Implementer
Implementer
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The CIS-Customer Service Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Customer Service Management.
Role Summary
Accountable
Responsible for the planning and project management of complex implementations
Solution-Oriented
Develops solutions that comply with common application designs, best practices, and meet business requirements
Knowledgeable
Familiar with platform configuration principles that maximize supportability, maintainability, and upgradability
Technical
Provide technical guidance to reduce risk and increase efficiency
Two ways to earn this achievement
Start your journey as a Certified Implementation Specialist in Customer Service Management (CSM)
1
Pre-requisites in this path
Complete all of the following
Choose Course Option
Welcome to ServiceNow
Choose Course Option
ServiceNow Administration Fundamentals/CSA
On Demand Course
Choose Course Option
ServiceNow Platform Implementation
2
Proceed with mandatory specialization courses in this path
Choose Course Option
Customer Service Management (CSM) Essentials
3
Take your Certified Implementation Specialist exams
Complete all of the following
On Demand Course
4
Complete optional recommended courses
On Demand Course
1
Complete Any of the Items in This Section
ServiceNow Certification Guide
Learn more about product-based certifications for Administrators, Developers and Implementers.
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