ServiceNow ServiceNow Certified System Administrator System Administrator

System Administrator

Coordination

Coordinate and facilitate initial platform configuration​, resources, and updates and upgrades​​​

Accountable

Responsible for instance stack​, day-to-day support​, system upgrades​, integrity​ and overall health and performance​​​

Knowledgeable

Knowledge of organization's roadmap​ and key member of project teams to achieve goals​​​

Supervision

Oversee instance security including access control, accounts, groups, roles and delegated development