ServiceNow ServiceNow Certified System Administrator System Administrator
System Administrator


Coordination
Coordinate and facilitate initial platform configuration, resources, and updates and upgrades

Accountable
Responsible for instance stack, day-to-day support, system upgrades, integrity and overall health and performance

Knowledgeable
Knowledge of organization's roadmap and key member of project teams to achieve goals

Supervision
Oversee instance security including access control, accounts, groups, roles and delegated development
ServiceNow Certification Guide
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