Hardware Asset Management (HAM) with Telecommunications Network Inventory (TNI) Professional Suite
Learning Path | Level: Intermediate
10 Days 7 Hours 47 Minutes
Hardware Asset Management (HAM) with Telecommunications Network Inventory (TNI) Professional Suite
This Learning Path provides all required training and exams to become a ServiceNow Hardware Asset Management (HAM) with Telecommunications Network Inventory (TNI) Professional. Engage in several types of training options to learn and demonstrate your advanced skills on how to Control hardware and consumable inventory that is purchased and used, manage the cost of purchasing and managing hardware asset receiving, optimize the hardware asset life cycle from planning to disposal, achieve compliance with relevant standards and regulations and improve IT asset services for end users.
About this Path
Upon completing this Learning Path, you will be able to:
- Controlling hardware and consumable inventory that is purchased and used
- Managing the cost of purchasing and managing hardware asset receiving
- Managing and optimizing the hardware asset life cycle from planning to disposal
- Achieving compliance with relevant standards and regulations
- Improving IT asset services for end users
- Creating standards and processes for managing assets
- Utilize TNI integrations to create OMT orders efficiently, perform design assignments, and carry out equipment installations based on HAM requests.
- Develop a new change request for LAG creation using change management principles.
- Apply the TMF API to create, search, and patch Configuration Items (CIs) and implement Telephone number and IP address data models.
- Gain proficiency in creating and adding Subflows and Actions into existing Flow Designer flows.
- Utilize ServiceNow® Telecommunications / Technology Provider Service Management and Order Management for Telecom, Media, and Tech to enhance customer experience.
- Recall and articulate the benefits of using Flow Designer.
- Identify and describe the essential components of a flow.
- List and explain the key attributes associated with attribute packs.
- Memorize the steps for changing a system property to add a class to the Equipment Class list.
- Understand the difference between changes and change tasks.
- State the purpose of each field on the change task form.
- Recognize Flow Designer's capability to integrate and extend processes without code.
- Comprehend the concept and significance of attribute packs.
- Describe the integration points of TNI with HAM and OMT.
- Apply knowledge to create, locate, and complete change tasks and demonstrate equipment creation and attribute pack usage.