Sourcing and Procurement Operations (SPO) for Implementers
This Learning Path serves as a comprehensive introduction to the fundamental functions and capabilities inherent in implementing ServiceNow's Sourcing and Procurement Operations (SPO) application.
Achievements
By completing this Path you will achieve the following:
About this Path
This comprehensive ServiceNow learning path offers a self-paced exploration of the platform, enabling users to understand its capabilities and functionalities. It incorporates a variety of learning methods including activities, videos, simulator tasks, and knowledge checks.
This learning path is structured to allow users to progress at their own pace, gaining practical skills and knowledge in each module. Whether taken as a whole or as individual components, learners can build a solid foundation in ServiceNow's offerings.
- Recall the key components of Knowledge Management.
- Identify the features of the Now Platform™ that support Knowledge Management.
- Explain the Knowledge-Centered Service (KCS) methodology.
- Describe how Knowledge Management on the Now Platform™ enhances self-service and satisfaction rates.
- Apply Knowledge Management principles to promote knowledge sharing within an organization.
- Utilize the features of the Knowledge Management application to drive continuous improvement.
- Recall the modules and duration of each module in the course.
- List the prerequisites for attending the course.
- Explain the purpose of each plugin required for integration.
- Understand the document containing important information about integrating with SAP ECC and S/4 HANA.
- Apply the knowledge gained to set up integrations between Source-to-Pay Operations and SAP systems.
- Configure and manage integrations effectively between ServiceNow and SAP instances.
- Recall the key components of the Now Create methodology.
- List the benefits of using Now Create for ServiceNow implementations.
- Understand the prescriptive methodology and leading practices of Now Create.
- Explain how Now Create accelerates ServiceNow implementations and upgrades.
- Recall the purpose of UI Builder within ServiceNow.
- List the prerequisites for taking the course.
- Understand the fundamentals of UI Builder for creating web user interfaces.
- Explain how UI Builder can be used to enhance user experiences in ServiceNow.
- Apply UI Builder techniques to create custom pages and components in ServiceNow.
- Develop intuitive and user-friendly Service Portals using UI Builder.
- Recall the purpose of Service Portals in ServiceNow.
- List the key components of the Service Portal application.
- Understand how to configure and customize Service Portals.
- Explain the process of migrating from the Service Portal to the Employee Center.
- Apply knowledge of Service Portal configuration to set up portals tailored to organizational needs.
- Implement migration strategies from the Service Portal to the Employee Center effectively.
- Recall the purpose of the Employee Center portal.
- List the key principles learned in the course.
- Understand how to install and configure Employee Center and Employee Center Pro.
- Explain the recommended process for migrating from the Service Portal to the Employee Center.
- Apply baseline configurations for the Employee Center.
- Implement migration strategies from the Service Portal to the Employee Center.
- Recall the core areas of ServiceNow covered in the course.
- List the prerequisites for taking the course.
- Understand the functionalities of ServiceNow across different modules.
- Explain how to navigate the ServiceNow platform effectively.
- Apply the knowledge gained to perform tasks and activities within the ServiceNow platform.
- Utilize ServiceNow resources for ongoing learning and development.
- Recall the components of Procurement Operations Management.
- List the topics covered in the virtual Sales Bootcamp.
- Understand the Source-to-Pay business process and related terminology.
- Explain ServiceNow's vision for Source-to-Pay business process management.
- Apply knowledge of Procurement Operations Management to address customer needs effectively.
- Utilize product success programs to support Procurement Operations Management initiatives.