Public Sector Digital Services (PSDS) Implementer
23 Days 12 Hours 58 Minutes

Public Sector Digital Services (PSDS) Implementer

This learning path contains all of the required and recommended training for sucess in delivering the ServiceNow® Public Sector Digital Services (PSDS) industry solution.

About this Path

ServiceNow® Public Sector Digital Services (PSDS) supports government agencies to securely automate core operational processes through pre-built digital applications and workflows. PSDS makes it easier for people, organizations, and businesses to get services they need through digital-first experiences. It serves the public anytime and anywhere, expediting the delivery of essential services and information with a single flow of work across governments, agencies, and functions using one platform. 

This series of courses provides the required and recommended training for the ServiceNow products and competencies to support success with implementing PSDS.

Upon completing this learning path, you will be able to:

  • Set up, configure, and use CSM
  • Build and test flows, sub-flows, and actions with Flow Designer
  • Develop custom integrations with Integration Hub
  • Configure, customize, and extend components to create Service Portals and Widgets
  • Use ServiceNow JavaScript API to extend and add new functionality to your instance
  • Setup, configure, and use applications for PSDS
  • Setup and configure the Social Benefits Playbook using the Eligibility Framework