Implementer
The CIS-ITSM certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to quickly and successfully deploy ServiceNow ITSM products into customer environments, whether you are a new consultant starting your career or a seasoned professional.
Role Summary
Accountable
Responsible for the planning and project management of complex implementations
Solution-Oriented
Develops solutions that comply with common application designs, best practices, and meet business requirements
Knowledgeable
Familiar with platform configuration principles that maximize supportability, maintainability, and upgradability
Technical
Provide technical guidance to reduce risk and increase efficiency
Two ways to earn this achievement
Start your journey as a Certified Implementation Specialist in IT Service Management (ITSM)
Welcome to ServiceNow
ServiceNow Administration Fundamentals/CSA
ServiceNow Platform Implementation
IT Service Management (ITSM) Fundamentals
IT Service Management (ITSM) Implementation
ServiceNow Certification Guide
Learn more about product-based certifications for Administrators, Developers and Implementers.
View Guide