Change Adoption Specialist Career Journey
Change Adoption Specialist
Career Journey

This career journey is a collection of free and paid courses, credentials, and activities organized by job level that will help you prepare for a role as a ServiceNow Change Adoption Specialist.  

Check out this video to get a glimpse into a day in the life of a Change Adoption Specialist. If you’re ready to get started, we’ll guide you through the process and help you find the right starting level. 

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Associate Change Adoption Specialist

The Associate Change Adoption Specialist level is designed for those who typically have 0 to 3 years of experience as a Change Adoption Specialist working with the ServiceNow Platform.

The Associate Change Adoption Specialist level will focus on:

  • Understanding the basics of ServiceNow
  • Creating an organizational change management plan
  • Developing communication and Presentation skills
  • Awareness of change management qualifications and credentials
  • Refining organization and productivity skills
Practitioner Change Adoption Specialist

The Practitioner Change Adoption Specialist level is designed for those who typically have 3-5 years of experience as a Change Adoption specialist and who have completed fundamental ServiceNow coursework and have an understanding of creating change adoption plans.

The Practitioner Change Adoption Specialist level will focus on:

  • Understanding and applying the Now Create methodology
  • Developing problem solving and decision-making skills
  • Exploring strategies to engage executive and employees
  • Enhancing project management skills
  • Furthering knowledge of ServiceNow processes and stakeholders
Professional Change Adoption Specialist

The Professional Change Adoption Specialist level is designed for those who typically have 6+ years of experience as a Change Adoption Specialist and who have a strong understanding of the ServiceNow platform, Now Create Methodology, project management and change management strategies.

The Professional Change Adoption Specialist level will focus on:

  • Building a change champion network
  • Developing conflict management skills
  • Designing change and adoption measurement strategies
  • Enhancing communication through active listening
  • Leadership, coaching and strategy execution