This career journey is a collection of free and paid courses, credentials, and activities organized by job level that will help you prepare for a role as a ServiceNow Change Adoption Specialist.
Check out this video to get a glimpse into a day in the life of a Change Adoption Specialist. If you’re ready to get started, we’ll guide you through the process and help you find the right starting level.
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The Associate Change Adoption Specialist level is designed for those who typically have 0 to 3 years of experience as a Change Adoption Specialist working with the ServiceNow Platform.
The Associate Change Adoption Specialist level will focus on:
- Understanding the basics of ServiceNow
- Creating an organizational change management plan
- Developing communication and Presentation skills
- Awareness of change management qualifications and credentials
- Refining organization and productivity skills
The Practitioner Change Adoption Specialist level is designed for those who typically have 3-5 years of experience as a Change Adoption specialist and who have completed fundamental ServiceNow coursework and have an understanding of creating change adoption plans.
The Practitioner Change Adoption Specialist level will focus on:
- Understanding and applying the Now Create methodology
- Developing problem solving and decision-making skills
- Exploring strategies to engage executive and employees
- Enhancing project management skills
- Furthering knowledge of ServiceNow processes and stakeholders
The Professional Change Adoption Specialist level is designed for those who typically have 6+ years of experience as a Change Adoption Specialist and who have a strong understanding of the ServiceNow platform, Now Create Methodology, project management and change management strategies.
The Professional Change Adoption Specialist level will focus on:
- Building a change champion network
- Developing conflict management skills
- Designing change and adoption measurement strategies
- Enhancing communication through active listening
- Leadership, coaching and strategy execution