Implementers are visionaries who help organizations solve problems and meet business requirements using ServiceNow technology. This career journey is a collection of free and paid courses, credentials, and activities organized by job level that will help you prepare for a role as a ServiceNow Implementer, Implementation Specialist, or Technical Consultant.
Check out this video to get a glimpse into a day in the life of an Implementer. If you’re ready to get started, we’ll guide you through the process and help you find the right starting level.
Have an account?
Learners in this level typically have 0 to 1 years of experience with ServiceNow and have not completed any credentials.
The Associate Implementer level will focus on:
- Completing ServiceNow Administration and ITSM Fundamentals
- Identifying foundational Now Platform features
- Exploring ServiceNow community discussion forums and groups
- Learning from experienced Implementation Specialists
- Becoming a ServiceNow Certified System Administrator (CSA)
Learners in this level typically have 1 to 3 years of experience with ServiceNow and are a Certified System Administrator (CSA).
The Practitioner Implementer level will focus on:
- Examining Now Platform architecture
- Implementing the Now Platform
- Exploring extended Now Platform capabilities
- Participating in ServiceNow Community discussion forums and user and industry groups
- Becoming a ServiceNow Certified Implementation Specialist - IT Service Management (CIS - ITSM)
Learners in this level typically have 3 to 5 years of experience with Service now, are a Certified System Administrator (CSA) and a Certified Implementation Specialist for IT Service Management (CIS - ITSM).
The Professional Implementer level will focus on:
- Working with CMDB and integration technologies
- Mastering JavaScript skills
- Adopting an architect mindset
- Enhancing the user experience with Service Portal and UI Builder
- Earning an additional ServiceNow Implementation Specialist Certificate
Learners in this level typically have 5 or more years of experience with ServiceNow, are a Certified System Administrator (CSA), a Certified Implementation Specialist in ITSM, and an additional area.
The Expert Implementer level will focus on:
- Mastering ServiceNow application development
- Continuing to build an architect mindset
- Securing the Now Platform
- Streamlining ServiceNow upgrades and testing
- Becoming a ServiceNow Certified Application Developer (CAD) and Performance Analytics Application Specialist (CAS - PA)