Implementer Career Journey
Implementer
Career Journey

Implementers are visionaries who help organizations solve problems and meet business requirements using ServiceNow technology. This career journey is a collection of free and paid courses, credentials, and activities organized by job level that will help you prepare for a role as a ServiceNow Implementer, Implementation Specialist, or Technical Consultant.  

Check out this video to get a glimpse into a day in the life of an Implementer. If you’re ready to get started, we’ll guide you through the process and help you find the right starting level. 

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Associate Implementer

Learners in this level typically have 0 to 1 years of experience with ServiceNow and have not completed any credentials.   

The Associate Implementer level will focus on:  

  • Completing ServiceNow Administration and ITSM Fundamentals  
  • Identifying foundational Now Platform features  
  • Exploring ServiceNow community discussion forums and groups  
  • Learning from experienced Implementation Specialists  
  • Becoming a ServiceNow Certified System Administrator (CSA)  
Practitioner Implementer

Learners in this level typically have 1 to 3 years of experience with ServiceNow and are a Certified System Administrator (CSA).   

The Practitioner Implementer level will focus on:  

  • Examining Now Platform architecture  
  • Implementing the Now Platform  
  • Exploring extended Now Platform capabilities 
  • Participating in ServiceNow Community discussion forums and user and industry groups 
  • Becoming a ServiceNow Certified Implementation Specialist - IT Service Management (CIS - ITSM)   
Professional Implementer

Learners in this level typically have 3 to 5 years of experience with Service now, are a Certified System Administrator (CSA) and a Certified Implementation Specialist for IT Service Management (CIS - ITSM).  

The Professional Implementer level will focus on:  

  • Working with CMDB and integration technologies  
  • Mastering JavaScript skills 
  • Adopting an architect mindset 
  • Enhancing the user experience with Service Portal and UI Builder 
  • Earning an additional ServiceNow Implementation Specialist Certificate 
Expert Implementer

Learners in this level typically have 5 or more years of experience with ServiceNow, are a Certified System Administrator (CSA), a Certified Implementation Specialist in ITSM, and an additional area.   

The Expert Implementer level will focus on:  

  • Mastering ServiceNow application development  
  • Continuing to build an architect mindset  
  • Securing the Now Platform  
  • Streamlining ServiceNow upgrades and testing  
  • Becoming a ServiceNow Certified Application Developer (CAD) and Performance Analytics Application Specialist (CAS - PA)