Audience
All Learners
Issue
Unable to load/launch on demand training content.
Environment
Now Learning
Cause
Possible cause:
- Employer's firewall policies
- VPN connection
- Browser not supported
- Cache
Resolution
- Restart your system after closing all the browser sessions.
- Disconnect from the Employer's VPN/Internet connection.
- Try using a new browser. (Note: If you were using Edge, Kindly use Chrome or Vice versa and update the browser if required)
- Clear the browser cache.
- Login into account.servicenow.com with ServiceNow SSO ID.
NOTE: Try the above steps on a personal laptop or via personal network connectivity. In case you are using your office laptop, It might also be a reason for your Employer's firewall policies or the Employer's VPN connection. Ask your company administrator to give access to the URL/to remove the blockage.