Discount not shown when enrolling into an instructor led class (ILT)
Article
KB0012305

Discount not shown when enrolling into an instructor led class (ILT)

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This article was updated This article has 239 views.

Audience

All Learners

Issue

When attempting to pay for a course with learning credits at a discounted price, you are still being prompted to pay full value and not the discounted price. 

Environment

Now Learning 

Cause

The discounted price shown is only applicable when paying with a credit card. When paying with learning credits, you will be prompted to pay a value price because your company purchased learning credits at a discounted price. In this case, a discount has been applied already when the learning credits were purchased. 

Resolution

When paying with learning credits, it shows you are paying at a full price because a discount was applied on your company's overall learning credit purchase. Proceed with purchasing the training.