Welcome to ServiceNow
3 Hours

Welcome to ServiceNow

New to ServiceNow? This course is for you! Explore the seven core areas of ServiceNow and how to navigate the Platform.

Achievements

By completing this Course you will achieve the following:

About this Course

 

 

Work at your own pace as you are introduced to the company, learn what ServiceNow is, what it does, and how to use it.

This course will have you not only exploring learning content in different modules (presented as lessons), but also engaging in activities, watching videos, interacting with your very own ServiceNow instance through simulator tasks, and challenging yourself with knowledge checks along the way. 

Select the Start button when you're ready to begin. Welcome to ServiceNow!

Non-English Courses

日本語 [Japanese]

Français [French]

Deutsch [German]

한국어 [Korean]

What Will I Learn?

Course Overview
ServiceNow Overview
Access and Navigation
Lists and Filters
Forms
Tasks
Reporting
Knowledge Management
Service Catalog
Virtual Agent
Additional ServiceNow Resources
What's Next?

 

 

Still Not Sure?

Wondering if this course is what you are looking for? Well, watch Ben's first day at an organization with ServiceNow and see how he experiences Welcome to ServiceNow.

 

Important to Note
The ServiceNow Simulator instance provided for hands-on activities in this course is available for two weeks from the start-date. After this time, you can re-enroll and access a new course simulator, but any hands-on activities already completed will NOT be saved.

 

Micro-Certification
Upon completion of this course, consider taking the Micro-Certification - Welcome to ServiceNow assessment. You'll receive a Micro-Certification badge upon successful completion.

 

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Release Notes

Updated the look and feel to match the Vancouver release instance. 

Objective

Explore the Next Experience and Platform navigation to become familiar using ServiceNow.

Engage in activities and knowledge checks throughout the course. 

Take a look at Additional ServiceNow Resources to see where the different learning journeys will take you.

You will learn

Communication Knowledge Management Reporting