Virtual Agent Integrations (Vancouver)
1 Hour 20 Minutes

Virtual Agent Integrations (Vancouver)

Learn how to integrate Virtual Agent with other platform capabilities and applications, making the Virtual Agent experience extremely powerful with Virtual Agent Integrations.

About this Course

 

 

Virtual Agent is a platform capability that falls under ServiceNow's Intelligence Automation. It is a low-code designer that can build conversations to help users complete tasks or requests. In addition, Virtual Agent can leverage and integrate with other platform capabilities and applications, making the Virtual Agent experience extremely powerful. Discover these capabilities and applications that support the Virtual Agent experience and how to configure them.

Recommended prerequisites

Release Notes

Course updated for the Vancouver release.

Objective

Describe Virtual Agent and how it works with other platform and external applications

Summarize the features and capabilities of each application

Demonstrate how to integrate Virtual Agent with each application