About this Course
Virtual Agent is a platform capability that falls under ServiceNow's Intelligence Automation. It is a low-code designer that can build conversations to help users complete tasks or requests. In addition, Virtual Agent can leverage and integrate with other platform capabilities and applications, making the Virtual Agent experience extremely powerful. Discover these capabilities and applications that support the Virtual Agent experience and how to configure them.
Recommended prerequisites
Course updated for the Vancouver release.
Objective
Describe Virtual Agent and how it works with other platform and external applications
Summarize the features and capabilities of each application
Demonstrate how to integrate Virtual Agent with each application