Virtual Agent Implementer
11 Days 16 Hours 18 Minutes

Virtual Agent Implementer

This path teaches how to use Virtual Agent to design communications that help your users quickly obtain information, make decisions, and perform everyday work tasks like HR request, or customer service questions.

About this Path

Virtual Agent (VA) makes it easy for employees and customers to get what they need when they need it, with a conversational enterprise experience powered by Natural Language Understanding (NLU). Virtual Agent delivers great experiences, provides better self-service, and empowers service owners.

 

Learning Objectives:

Identify the features of Virtual Agent and related applications and how they allow you to build an end-to-end self-service solution

Identify the steps for implementing Virtual Agent and NLU

Build Virtual Agent conversations

Build NLU models

Integrate Virtual Agent with other platform applications