Virtual Agent Implementer
This path teaches how to use Virtual Agent to design communications that help your users quickly obtain information, make decisions, and perform everyday work tasks like HR request, or customer service questions.
About this Path
Virtual Agent (VA) makes it easy for employees and customers to get what they need when they need it, with a conversational enterprise experience powered by Natural Language Understanding (NLU). Virtual Agent delivers great experiences, provides better self-service, and empowers service owners.
Learning Objectives:
Identify the features of Virtual Agent and related applications and how they allow you to build an end-to-end self-service solution
Identify the steps for implementing Virtual Agent and NLU
Build Virtual Agent conversations
Build NLU models
Integrate Virtual Agent with other platform applications