ServiceNow Administration Fundamentals On Demand

Welcome to ServiceNow Administration Fundamentals. In this on demand course, you will go through lessons, demos, and labs surrounding administration-centered topics in the ServiceNow Platform. Please note, you may not see a demo for every lesson and we encourage you to practice in the Platform and give these activities a try, yourself! Interactive lessons, reviews of real-world use cases, and hands-on activities will guide you through the fundamental concepts needed to be a ServiceNow System Administrator - and the on demand format allows you to work at your own pace.

Who Should Attend

This course is designed to be the introduction-to-intermediate point for those performing ServiceNow System Administration responsibilities within an organization.

Key Principles Learned

Upon completion of this course, attendees will be able to:

• Configure applications and modules
• Build 'Self-Service' experiences
• Setup notifications
• Create reports/dashboards
• Manage data
• Enable productivity
• Maintain an instance
• Enhance an instance
• Package enhancements for testing

CRITICAL PREREQUISITE:

IMPORTANT: Only 'platform administration' topics are covered in ServiceNow Administration Fundamentals. 

It is critical you are familiar with ServiceNow platform basics, terminology, and how to navigate around in the system prior to beginning System Administration Fundamentals.  These concepts are taught in our flagship Welcome to ServiceNow course.  

If you are new to ServiceNow, navigate to and take Welcome to ServiceNow prior to beginning this course. It is quick, free, and the on demand format allows you to work at your own pace.

SNAF Additional Practice 

Additional self-study materials include short lessons and labs on the following: Form templates, managing KB articles, communication via Email Client, Quick Messages, HR Case Management, extending value, Admin Center, and monitoring/managing an instance: SNAF Additional Practice 

What's Next?

Consider taking your System Administration learning journey to the next level by:

• Passing the Certified System Administrator (CSA) exam
• Enrolling in the entire path, or take individual courses on our ServiceNow System Administrator learning path